PingID End User Guide

How to verify your identity

You can verify your identity using PingID, without needing to be physically present at the employer.

Before you begin

  1. Install PingID mobile app to your mobile device from the relevant app store:

    You can also download the app from the PingID downloads page.

  2. Get the QR code from your employer (usually by email, or SMS) and display it on a different device. You’ll either find the QR code:

    • On the employer’s website, when they ask you to verify your identity.

    • Sent to you by email or SMS.

  3. Make sure that you have your government-issued ID with you.

About this task

When asked to verify your identity, you will be asked to do one or more of the following:

  • Take a live selfie to confirm it’s you.

  • Scan the front and back of your valid ID.

  • Provide a phone number or email address so that you can receive a code to confirm it’s you.

The organization making the request defines which of these actions you’ll be asked to do.

Steps

  1. TapCamera scan icon

and scan the QR code that you received from the organization that’s asking you to verify your identity. You’ll be asked to do one or more of the following steps.

  1. If you are asked to match a code, check that the code on the app matches the code on your phone, and tap Begin Verification.

  2. If you are asked to enter your phone number, select the correct country code and enter your phone number (without the 0 prefix), and tap Continue.

  3. When you are asked to capture your ID, make sure you have an ID with you (for example, passport, ID card, or driver license), tap Continue, and then:

    1. Allow all camera permissions for your browser or the PingID mobile app.

    2. Scan the front of your ID.

    3. Scan the back of your ID.

      Make sure that you are in a place with good lighting and that all of the details on the ID and any barcode is clearly visible in the camera.

      If you are using a web browser, you can also upload a photo of your ID.

  4. If you are asked to verify you email, enter your email address, and tap Enter.

Result

You’ll see a confirmation message telling you that you’ve completed the steps required to submit your verification check.

Verification might take a few seconds or a few minutes and depends on the organization’s requirements. Some documents might require more detailed checking. If you are unable to proceed after several minutes, contact the organization requesting the verification check for further guidance.