PingID End User Guide

Authenticating manually with PingID mobile app

In some situations, such as if you are signing on to your company VPN or if you do not have internet access, you might be asked to authenticate manually through the PingID mobile app.

Authenticating manually is slightly different than the normal sign-on process. It also varies depending on whether you want to:

  • Access resources on your computer and authenticate through your mobile device.

  • Access resources on your mobile device and authenticate using that same mobile device.

  • Access resources on a computer

  • Access resources on a mobile device

Authenticating manually to access resources on your computer

When you sign on to your account, device, or VPN, you might be asked to authenticate manually through the PingID mobile app.

Before you begin

To authenticate manually to access resources on your computer or any device other than the one with PingID mobile app installed, you need:

  • A mobile device with PingID mobile app installed and paired with your account, and with which you have successfully authenticated online at least once.

  • A working camera on the mobile device with the PingID mobile app camera permissions set to Approve. Learn more in PingID mobile app management.

About this task

Animation of the manual authentication process when accessing your resources from a computer.

Steps

  1. Sign on to your account or device or access the application that requires authentication.

    If you have more than one device paired with your account, you’ll see a list of your devices. Select the device you want to use to authenticate.

    Result:

    A Manual Authentication message appears, requesting that you manually authenticate.

    A screen capture of the Manual Authentication message requesting you to manually authenticate with the Authenticating On information and the Next option.

  2. Click Next.

    Result:

    A Manual Authentication message appears, displaying a QR code or an authentication key, requesting that you authenticate manually.

    A screen capture of the Manual Authentication message.

  3. From your mobile device, open the PingID mobile app.

  4. Tap the Menu icon (Screen shot showing the Menu icon ) and select Manual Authentication.

    A screen capture of the app menu, showing the Manual Authentication option.

    Result:

    A screen capture of the Manual Authentication window, showing the Scan button and the Enter Key button.

  5. Do either:

    Choose from:

    • If your computer displays a QR code: In PingID mobile app, tap Scan and use your mobile device to scan the QR code.

      You can scan the QR code directly from your device camera without opening the mobile app.
      A screen capture of the Manual Authentication window, showing the mobile app scanning the QR code that is displayed on the user’s computer. The Enter Key button is show, and allows the user to enter an authentication key, if they want to sign on to their company VPN.

    • If your computer displays an authentication key or you are trying to access your VPN: Tap Enter Key and then, on the Generate Code screen, enter the pairing key (long numerical code) that is displayed on your computer.

      A screen capture of the Generate Code screen asking you to enter the authentication key that’s displayed on the computer screen

      You might also be asked to authenticate using your device biometrics.

      + If PingID is paired with more than one organization, on theGenerate Code screen, make sure that the correct organization is selected. TapChange Organization to change the default organization, if needed.

      Result:

      You receive an Authentication Code in the PingID mobile app.

      A screen capture of the Manual Authentication window, showing the authentication code that has been generated, and a Done button

  6. On your computer, enter the Authentication Code into your web browser, and click Sign on.

Result

You are successfully authenticated and automatically signed on to your account.

Authenticating manually to access resources on your mobile device

When you sign on to your account using a web browser on your mobile device, if you are asked to authenticate manually and have the PingID mobile app paired to that device, follow these instructions to authenticate manually from the same device.

Before you begin

To authenticate manually from your mobile device to access resources on the same mobile device, you need a device that is already paired with your account and with which you have successfully authenticated online at least once.

Animation showing the manual authentication process on a mobile device

Steps

  1. From a mobile device that is paired with PingID mobile app, open a browser window and sign on to your account or access the application that requires authentication.

    If you have more than one device paired with your account, a list of all your currently paired devices appears. Select the device you want to use to authenticate.

    Result:

    A Manual Authentication message appears with the Authenticating On section and the Next option.

    A screen capture of the Manual Authentication message requesting that you authenticate manually and displaying the devices paired to your account.

  2. Click Next.

    A screen capture of the Manual Authentication message requesting you to use a QR code to manually authenticate.

    If you are trying to access resources on a device that is not your authenticating device, such as a different mobile device or an iPad that is not paired with PingID, click Use QR Code, and follow the steps outlined in Authenticating manually to access resources on your computer.

    Result:

    A Manual Authentication message appears.

  3. Tap Authenticate, and authenticate with your device biometrics, if required.

    Result:

    PingID mobile app opens automatically, and you receive an Authentication Code.

    A screen capture of the Authentication Code.

  4. Tap Copy to copy the authentication code, then return to your web browser.

  5. In the web browser, tap the Authentication Code field and paste the authentication code into the field. Click Sign on.

Screen shot showing Manual Authentication screen showing authentication code entered and a Sign On button

Result

You are successfully authenticated and signed on to your account or app.