Sending the event log (legacy)
Send event logs to customer support.
About this task
Sending event logs to customer support helps them troubleshoot issues.
Steps
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On your mobile device, open the PingID application.
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Tap the Gear icon, and then tap Send Logs.
Result:
A confirmation message appears, telling you that the logs have been successfully sent to customer support.
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If you are asked to supply your PingID support ID, after sending the log file, tap the Gear icon .
Result:
The support ID is displayed at the bottom of the PingID mobile app menu.