PingID End User Guide

Sending the event log (legacy)

Send event logs to customer support.

About this task

Sending event logs to customer support helps them troubleshoot issues.

Animation showing the process of opening the menu, finding the PingID support ID, and sending the event logs on both IOS and Android.

Steps

  1. On your mobile device, open the PingID application.

  2. Tap the Gear icon, and then tap Send Logs.

    Image of the PingID mobile app with the menu displayed.

    Result:

    A confirmation message appears, telling you that the logs have been successfully sent to customer support.

  3. If you are asked to supply your PingID support ID, after sending the log file, tap the Gear icon .

    Result:

    The support ID is displayed at the bottom of the PingID mobile app menu.