PingID End User Guide

What is PingID mobile app and how does it work?

PingID allows you to download an app to your mobile device and use it to sign on to your company services and applications with the added security of multi-factor authentication (MFA). You can also use it to verify your identity to your employer.

To set up PingID mobile app authentication, first download PingID mobile app to your device, and then register or "pair" it with your account. Pairing creates a trust between the app and your account so you can use the app to authenticate.

After you’ve paired your device, each time that you sign on to your account you’ll receive a push notification to your mobile device asking you to authenticate using an approval request, biometrics, number matching, or a one-time passcode (OTP). The method you use depends on your company and device configuration. You’ll also be able to respond to a request to verify your identity (learn more in Verify your identity with PingID).

For details of how to pair PingID mobile app, see Pairing PingID mobile app (using a QR code or pairing key).

You can use PingID mobile app to access your account from a web browser, your company VPN, or to access your Windows login or Mac login machine. For details of how to authenticate with PingID mobile app, see Authenticating using PingID mobile app.

The PingID mobile app using biometrics (fingerprint, face, or iris authentication) and iOS or Android biometrics authentication are different methods of authentication:

  • PingID mobile app using biometrics: Allows you to authenticate when accessing your account from various different devices. Requires you to define biometrics on your mobile device face or fingerprints), install PingID mobile app on your mobile device, and pair PingID mobile app with your account.

  • iOS or Android biometrics: Allows you to authenticate using your mobile device’s built-in biometrics (face or fingerprint) when signing on to your account using a web browser. It doesn’t require PingID mobile app, however, you can only sign on to your account from the same device with which you want to authenticate. Biometrics authentication is available when using supported Windows Hello, Mac Touch ID, iOS or iPadOS, and Android devices.
An iPhone mobile device with the PingID app displaying a single sign-on authentication notification request on a locked screen
An iPhone mobile device with the PingIDapp open. PingIDshows a map with the location from which the request is coming, and asks the user if they are signing on. If they tap Yes, they’ll be asked to authenticate with their biometrics. They also have the option to tap No, it’s not me. their fingerprint or biometrics, as well as giving the option to cancel the authentication.

You do not need to launch the PingID mobile app each time you want to authenticate. As long as it is running in the background, a push notification automatically appears on your screen or lock screen prompting you to authenticate.

What else can I do with PingID app?

Open the PingID mobile app to access additional options:

  • Change your device: To move PingID authentication to a new device.

  • Add an organization: If you want to use the PingID mobile app to authenticate against accounts in more than one organization.

    An iPhone mobile device with the PingID app open. The app is displaying a one-time passcode with the option to tap the new passcode button to generate another one. The app also displays a list of the user’s organizations with the option to add more

  • Change your mobile app PIN

  • Report fraud

  • Disable push notifications

  • Get an OTP that you can use to authenticate. This is useful when your mobile device is offline and you do not have data or Wi-Fi access. (If you’re offline, your mobile device will not receive the push notifications that tell you that you need to authenticate with PingID.)

  • Send event logs: Send a log of your activity to customer support for help when troubleshooting issues.

    A mobile device displaying the mobile app menu items: Settings, Change Device, Unpair Device, Manual Authentication, Help, About

Learn more in PingID mobile app management.