PingID End User Guide

(legacy) Pairing PingID mobile app for iPhone (using a QR code or pairing code)

To set up PingID mobile app for secure authentication, you need to download the app to your iOS device, and then register or 'pair' PingID mobile app with your account.

About this task

Setting up PingID to authenticate using your mobile device typically involves the following steps:

  • Download PingID from your app store or with the email link you receive from your organization.

  • Pair your device. Pairing a device creates a trust relationship between your device and your account.

After you have paired your device, and authenticated successfully, you can also use it to authenticate for Windows login, or Mac login, if required.

Setting up PingID might vary slightly depending on the device model you are using, and the screens you see might vary from the ones shown here.

If your organization requires authentication by biometrics, you’ll need to set up biometrics (such as fingerprint authentication) on your device.

Steps

  1. Sign on to your account or app, and when you see the registration window, click Start.

    Registration window showing the Start button

    Result:

    You’ll see the Add a New Device window, showing the QR code.

    Add a New Device window, showing authentication method that are available to add.

  2. Download and install the PingID app using one of the following options:

    Choose from:

    • From the App Store: On your mobile device, open the iPhone App Store, search for PingID, and tap Install.

    • Using the Apple Store link: On the PingID Registration window, click Available for iPhone and iPad, and from the Apple store site, install the app remotely on your iPhone or iPad.

    • Generate an email link: On the PingID Registration window, enter your email address and click Get Download Link. After you receive an email with a link to download the app, click the link and follow the instructions to install the app.

  3. If you are using the Legacy Registration window, after you’ve installed PingID mobile app, in the PingID Registration window, click I already installed the PingID app to view the QR code.

    Result:

    Details of your pairing key and QR code are displayed in your web browser.

  4. After the PingID app is installed, on your mobile device, tap Open.

    Result:

    The PingID app opens.

  5. The first time you access PingID, you’ll be asked to accept the terms of service. Tap Accept.

    An image of an iPhone screen showing the Terms of Service message with the Accept option.

    Result:

    A message opens telling you to accept all PingID permission requests, including notification requests, and camera permissions when prompted to do so.

  6. Tap I Understand and accept the notification request.

    An image of an iPhone screen with the PingID would like to send you notifications message request with the Don’t Allow or Allow options

    Result:

    The Welcome to PingID information window opens, giving you an introduction to the PingID mobile app and some basic tasks.

    Welcome to PingID information window

  7. Tap Continue, and tap Allow or OK to accept all PingID permission requests, including notification requests and camera permissions.

    An image of an iPhone screen with the Details of your pairing key and QR code are displayed on your web browser.

  8. To pair your device with the QR code, from the PingID app on your device, point your device at the QR code in your browser.

    An image of an iPhone screen with the Pair Your Device prompt and the mobile camera activated to capture the QR code.

    If you are unable to scan the QR code, on your mobile device, tap Enter Pairing Key Manually and enter the pairing key as shown on the registration page.

    Result:

    The green Success! message with a check mark displays, indicating the pairing request is successful, and the Complete Your Profile page opens automatically.

    A screen capture of the green Success! message indicating that pairing request is successful.

  9. If your admin requires you to add a PIN code, you’ll be asked to create your own unique 4 or 6 digit PIN.

    Image showing screen prompting you to Create a PIN code

    • If you are required to create a PIN code, you’ll need to enter it every time you authenticate with the PingID mobile app.

    • Your PIN code must include at least 3 or 4 different digits for PIN lengths of 4 and 6 digits, respectively, and you can’t choose digits that are in ascending or descending sequence, such as 1234.

  10. If you have not already enabled location settings, when prompted to allow PingID to use your location, complete the following steps:

    An image of an iPhone screen with the Allow

    1. Tap Allow While Using the App (recommended), or Allow Once.

      Result:

      You receive another popup requesting the ability to keep location available in the background.

    2. When prompted to always allow PingID to use your location, even when you are not using the app, tap Change to Always Allow.

      An image of the

      This option does not appear if you select Allow Once in the previous step.

      Your company’s security policy might require you to allow access to location to authenticate, even when PingID mobile app is closed, so this option is recommended.

  11. In the Choose a Nickname field, enter a nickname for your profile and optionally add a picture. Tap Done.

    Your profile adds a layer of security. Your profile picture appears on all swipe or biometrics authentication requests, showing that the authentication request is intended for you.

    An image of an iPhone with the Complete Your Profile screen where you can add a profile picture and Choose a Nickname options.

    Result:

    The PingID app screen displays, showing the one-time passcode number and your organization name in the organization list.

    A screen capture of the One-Time Passcode screen displaying a one-time passcode.

    An authentication request is generated immediately, and you are prompted to authenticate on your device according to the authentication method set by your administrator, such as Face ID or Touch ID.

  12. Authenticate using your mobile device.

    A screen capture of the the PingID app request to allow biometrics authentication, showing the Approve or Deny options.

    Result:

    After you have authenticated, a green check mark displays confirming authentication, and you are redirected to the company protected browser-based service or app that you wanted to access.

    A screen capture of the green Authenticated message with a check mark indicating successful authentication.

Next steps

For troubleshooting help for your mobile device, see Troubleshooting.