PingID End User Guide

Authenticating manually with the PingID mobile app (Windows Login)

If you sign on to your Windows laptop or desktop machine without having a network connection, such as airplane mode or without Wi-Fi connection, you can authenticate manually using the PingID mobile app.

Before you begin

To authenticate manually with PingID you must first pair your device with PingID and authenticate online at least once. For more information see (legacy) Pairing PingID mobile app for iPhone (using a QR code or pairing code) or Adding and reordering devices.

About this task

The process to authenticate manually is different than the way you usually sign in.Animation showing passwordless manual authentication.

To authenticate manually:

  • PingID mobile app must be installed on your device, paired with your account. Minimum requirements for manual authentication is PingID mobile app 1.18. For windows passwordless authentication, PingID mobile app 2.15 or later is required.

  • You need to successfully authenticate to the specific Windows machine you are trying to access online at least one time before you can authenticate manually.

  • Your device must have a working camera, with the PingID Mobile app camera permissions set to Approve. For more information, see PingID mobile app management (legacy).

Steps

  1. Sign on to your Windows laptop or desktop machine.

    • If your organization has eliminated passwords: Under Sign-in options, click the PingID icon, and then click the arrow.

    • If your organization requires a username and password: Under Sign-in options, click the key icon and enter your username and password and then click the arrow key.

      Windows Login sign on window

      Result:

      A Manual Authentication message appears, displaying a QR code requesting that you authenticate manually.

      A screen capture of the Manual Authentication window requesting you to enter the Authentication Code

      If you have more than one mobile device paired with your account, you’ll need to select the device you want to use to authenticate before the Manual Authentication message appears.

  2. On your mobile device, open the PingID mobile app:

    1. Tap the Gear icon ()) .

    2. Select Manual Auth.

    3. Authenticate using your device biometrics, if required.

      screen capture of the PingID mobile app Settings Menu with the Manual Auth option selected

      Result:

      The QR code scanner for manual authentication opens.

      A screen capture of the QR code scanner in the PingID mobile app

  3. Using your mobile device, scan the QR code displaying in the Manual Authentication window.

    Result:

    You receive an Authentication Code.

    A screen capture of the Authentication Code

  4. Enter the Authentication Code into the Manual Authentication window. Click Sign In.

Result

You are signed on to your Windows machine.A screen capture of the home page of a Windows machine.