PingID End User Guide

Authenticating manually to access resources on your mobile device

When you sign on to your account using a web browser on your mobile device, if you are asked to authenticate manually and have the PingID mobile app paired to that device, follow these instructions to authenticate manually from the same device.

Before you begin

To authenticate manually from your mobile device to access resources on the same mobile device, you need a device that is already paired with your account and with which you have successfully authenticated online at least once.

Animation showing the manual authentication process on a mobile device

Steps

  1. From a mobile device that is paired with PingID mobile app, open a browser window and sign on to your account or access the application that requires authentication.

    If you have more than one device paired with your account, a list of all your currently paired devices appears. Select the device you want to use to authenticate.

    Result:

    A Manual Authentication message appears with the Authenticating On section and the Next option.

    A screen capture of the Manual Authentication message requesting that you authenticate manually and displaying the devices paired to your account.

  2. Click Next.

    A screen capture of the Manual Authentication message requesting you to use a QR code to manually authenticate.

    If you are trying to access resources on a device that is not your authenticating device, such as a different mobile device or an iPad that is not paired with PingID, click Use QR Code, and follow the steps outlined in Authenticating manually to access resources on your computer.

    Result:

    A Manual Authentication message appears.

  3. Tap Authenticate, and authenticate with your device biometrics, if required.

    Result:

    PingID mobile app opens automatically, and you receive an Authentication Code.

    A screen capture of the Authentication Code.

  4. Tap Copy to copy the authentication code, then return to your web browser.

  5. In the web browser, tap the Authentication Code field and paste the authentication code into the field. Click Sign on.

Screen shot showing Manual Authentication screen showing authentication code entered and a Sign On button

Result

You are successfully authenticated and signed on to your account or app.