PingID End User Guide

Authenticating using a one-time passcode (Windows login)

One of the authentication methods that administrators can allow is the use of a generated one-time passcode (OTP).

Before you begin

Pair your device with PingID mobile app to enable authentication. For more information, see (legacy) Pairing PingID mobile app for Android (using a QR code or pairing code) or Adding and reordering devices.

Steps

  1. Sign on to your Windows laptop or desktop machine.

    Choose from:

    • If your organization has eliminated passwords: Under Sign-in options, click the PingID icon, and then click the arrow.

    • If your organization requires a username and password: Under Sign-in options, click the key icon and enter your username and password and then click the arrow key.

      Windows Login sign on window

      Result:

      The Authenticating on…​ window appears. This is where you will enter the OTP after it has been generated in the app.

      A screen capture of the OTP window, showing the 6 cells in which you enter the OTP after it’s generated in PingID mobile app

  2. On the device you use for MFA, open the PingID app, and get the one-time passcode that is displayed.

    A screen capture of the one-time passocde displayed in the PingID mobile app.

    • When opening PingID mobile app, update your location permissions to Allow all the time, if prompted to do so.

    • The one-time passcode refreshes each time you open the PingID app. If you need to generate a new one-time passcode, tap New Passcode.

  3. Return to the Authentication window on your Windows computer, enter the passcode, and click Sign In.

    Result:

    MFA is complete, and you are signed on to your Windows computer.

    A screen capture of the Windows sign on home desktop page.