PingID End User Guide

Using biometrics authentication for Android (Windows login)

Use your Android mobile device to scan your biometrics to authenticate and verify your identity.

Before you begin

Register your biometrics on your device and then pair your device in order to authenticate using your biometrics. For more information, see (legacy) Pairing PingID mobile app for Android (using a QR code or pairing code).

About this task

Authentication might vary depending on your phone model, phone settings, and whether your device is locked or unlocked when the authentication request is sent.

The following animation shows an example of a passwordless authentication flow using biometrics.

You might need to enter your password, depending on your organization’s configuration.

Animation showing online authentication flow

Biometrics authentication is only available if the option is enabled by your organization.

The authentication process might vary slightly depending on the Android version and the notification settings on your device. The images shown here relate to a Samsung device. Actual implementation might vary according to device model.

Steps

  1. Sign on to your Windows laptop or desktop machine.

    Choose from:

    • If your organization has eliminated passwords: Under Sign-in options, click the PingID icon, and then click the arrow.

    • If your organization requires a username and password: Under Sign-in options, click the key icon and enter your username and password and then click the arrow key.

      Windows Login sign on window

      Result:

      The Authenticating window appears, and an authentication notification request is sent to your device.

      A screen capture of the Authenticating On…​ window.
      If configured by your organization, you’ll see a map on the notification screen, showing the location, device type, and browser used by the device attempting to accessing your account or app. This can help you identify a fraudulent authentication attempt.

  2. Accept the authentication notification, depending on your mobile’s notification settings:

    Choose from:

    • If you see the notification screen appears, slide the notification down until you see the option to approve or deny the request, and then tap Approve.

      A screen capture of the notification screen including a map showing the location, device type, and browser used by the accessing device, and the option to Approve or Deny the authentication request.
      For Android version 10 and higher, you must unlock your device to authenticate.

    • If PingID mobile app opens, authenticate using your biometrics.

      screen capture of the biometrics authentication screen on a mobile device

      When opening PingID mobile app, update your location permissions to Allow all the time, if prompted to do so.

      Result:

      You’ll see the green checkmark on your mobile indicating your access is approved, and PingID closes.

      A screen capture of the green Authenticated message with a check mark indicating successful authentication and your access is approved.

      You are automatically signed on to your Windows machine.

      A screen capture of a user’s Windows desktop home page.