PingID End User Guide

Using biometrics authentication for iPhone (VPN)

Authenticate with your device biometrics using the PingID mobile app.

Before you begin

  • Register biometrics on your device, such as fingerprints or Face ID.

  • Set up your mobile device for VPN authentication to authenticate using your device biometrics.

For more information, see (legacy) Pairing PingID mobile app for authenticating to your company’s VPN.

About this task

The authentication process might vary depending on whether your device is locked or unlocked when the authentication request is sent.

Biometrics authentication is only available if the option is enabled by your organization.

Steps

  1. From your web browser or application, sign on to your VPN:

    1. Enter your username and password.

    If you have more than one device and your organization’s policy allows, a message appears showing all of your devices in a numbered list.

    1. For multiple devices only: enter the number of the device you want to use to authenticate.

    2. Click Sign In.

      Result:

      A message displays requesting that you authenticate and an authentication notification is sent to your device.

      When you open PingID mobile app, update your location permissions to Allow all the time, if prompted to do so.

  2. Depending on your notification settings, approve the authentication notification:

    Choose from:

    • If your phone is unlocked:

      1. Tap the notification banner, or tap Approve.

        A screen capture of the PingID notification banner on a unlocked phone.

    • If your phone is locked:

      1. Slide the message to the left and tap Approve.

        A screen capture of the PingID authentication request on a locked phone with the Approve or Deny option.

      2. If you do not have the slide to view option, swipe right to unlock the device.

        A screen capture PingID notification authentication request on a locked phone.

        Result:

        The biometrics scan is activated and a message appears on your device prompting you to authenticate using your device biometrics.

      A screen capture of the PingID message prompting you to authenticate with your biometrics.

  3. Authenticate using your device biometrics:

    Choose from:

    • Face ID: Tap the popup asking you to authorize scanning with Face ID, if prompted, and otherwise your face is scanned automatically.

    • Fingerprint: Touch the Home button lightly to scan your fingerprint.

      Do not press hard on the Home button, as it can cancel the authentication action, rather than approve it.

      Result:

      The green Authenticated message appears with a check mark, indicating authentication is successful, and you are signed on to your VPN.