PingID End User Guide

Using biometrics authentication for iPhone (Windows login)

Authenticate with your device biometrics using PingID mobile app.

Before you begin

About this task

Authentication varies slightly depending on your phone model, phone settings, and whether your device is locked or unlocked when the authentication request sends.

The following animation shows an example of a passwordless authentication flow using biometrics. NOTE: You might need to enter your password, depending on your organization’s configuration.

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Biometrics authentication is only available to you if the option is enabled by your organization.

Steps

  1. Sign on to your Windows laptop or desktop machine.

    Choose from:

    • If your organization has eliminated passwords: Under Sign-in options, click the PingID icon, and then click the arrow.

    • If your organization requires a username and password: Under Sign-in options, click the key icon and enter your username and password and then click the arrow key.

      Windows Login sign on window

      Result:

      The Authenticating on…​ window appears, and an authentication notification request is sent to your mobile device.

      A screen capture of the Authenticating On…​ window.

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  2. Accept the authentication notification:

    Choose from:

    • If your device is locked, long press the notification until it shows the option to approve or deny the request, and then tap Approve.

    • If your device is unlocked, pull down the notification until it shows the option to Approve or Deny the request, and then tap Approve.

      If configured by your organization, you’ll see a map on the notification screen, showing the location, device type, and browser used by the device attempting to accessing your account or app. This can help you identify a fraudulent authentication attempt.

    • If your mobile phone is unlocked and PingID is open, you’ll be prompted to authenticate with your biometrics.

    • Face ID: Tap the message asking you to authorize scanning with Face ID, if prompted, or your face is scanned automatically.

      A screen capture of the TouchID for

    • Fingerprint: To scan your fingerprint, touch the Home button lightly.

      Result:

      The green Authenticated screen appears with a check mark, indicating successful authentication.

      Result

      You are signed on to your Windows machine.

      A screen capture of a user’s home desktop after a user successfully signs on to their account.