PingID End User Guide

Using swipe authentication for iPhone (VPN)

If you have the PingID app running on your mobile device and biometrics authentication is not enabled, you are prompted to swipe to authenticate.

Steps

  1. From your web browser or application, sign on to your VPN:

    1. Enter your username and password.

    If you have more than one device and your organization policy allows, a message appears showing all of your devices in a numbered list.

    1. For multiple devices only: enter the number of the device you want to use to authenticate.

    2. Click Sign In.

      Result:

      A message displays requesting that you authenticate, and an authentication notification is sent to your device.

      When you open PingID mobile app, update your location permissions to Allow all the time, if prompted to do so.

  2. Depending on your notification settings, swipe to authenticate:

    Choose from:

    • If your device is unlocked:

      1. Tap the notification

      2. Swipe to authenticate

    • If your device is locked:

      1. Swipe left to open the authentication notification and unlock the screen.

      2. Swipe to authenticate.

    A screen capture of the swipe to authenticate screen on the PingID mobile app.

Result

Thee green Authenticated message with a check mark appears, indicating authentication is successful, and you are signed on to your VPN.

A screen capture of the green Authenticated message with a check mark.