If a problem arises when trying to use the administrative console, then potential reasons for the problem can include the following:

  • The web application container used to host the console is not running. If an error occurs while trying to start it, then consult the logs for the web application container.
  • If a problem occurs while trying to authenticate to the web application container, then make sure that the target PingDirectory server is online. If it is online, then the access log can provide information about the reasons for the authentication failure.
  • If a problem occurs while attempting to interact with the PingDirectoryProxy server instance using the administrative console, then the access and error logs for that PingDirectory server instance might provide additional information about the underlying problem.