The tool collects the following information by default:
  • pingfederate/bin
  • pingfederate/log (the most recent files of each type within a size limit)
  • pingfederate/server/conf (configuration files)
  • pingfederate/server/data (not key files)
The tool collects the following environment details:
  • files present and their sizes
  • certificate data
  • version data
  • JVM details
  • and so on
The tool also collects the following system details, depending on the operating system:
  • Crontab
  • Ifconfig
  • Netstat
  • Uname
  • and so on

If Ping Identity Support needs more information about the PingFederate installation than the default configuration provides, Support might ask the administrator to add a data collector to the tool by modifying its csd_configuration.yaml file.

The tool consists of the following files in the pingfederate directory:
  • bin/collect-support-data.bat
  • bin/
  • bin/csd-1.0.jar
  • server/default/conf/collect-support-data/csd_configuration.yaml
  1. Using your PingFederate administrator account and a terminal, navigate to the pingfederate/bin directory.
  2. Use one of the following commands to run the collect support data tool, depending on your operating system:
    • On a Windows operating system, use collect-support-data.bat.
    • On a Unix-based operating system, use ./
    As the tool collects data, it displays its progress and any errors. When it finishes collecting data, the tool places the data in a zip file in the bin directory. The file name format is support-data-ping-${hostname}-r-${timestamp}.zip.
  3. Review any errors that the tool displayed during the process or added to the log file support-data-ping-${hostname}-r.log. If needed, resolve the errors and run the tool again.
  4. Send the support data zip file to Ping Identity Support according to the instructions from Support.