Troubleshoot the ForgeRock Authenticator
Multi-factor authentication requires you to register a device, which is used as an additional factor when you log in to AM.
The following table summarizes different tasks related to devices used for multi-factor authentication:
| Task | Resources |
|---|---|
Recover user accounts Learn how to recover a user account when the user has lost their registered device, or when their device has become out of sync with AM. |
|
Reset registered devices In some scenarios, for example, when users are not able to access their recovery codes, you may need to reset their registered devices to allow them to register again. |
Troubleshooting the ForgeRock Authenticator for Apple Watch
Ensure you are always using the latest version of the ForgeRock Authenticator for Apple Watch.
How do I fix issues with push notifications on Apple Watch?
A stalled upgrade can cause the ForgeRock Authenticator for Apple Watch from receiving push notifications:
To resolve this issue, remove the application from the Apple Watch, and reinstall from the App Store.