PingID End User Guide

bundle: pingid-user-guide
ft:publication_title: PingID End User Guide

Secure authentication with PingID
Getting started
Introducing PingID
The 'what and why' of pairing your device with PingID
PingID authentication for the web
PingID authentication for Windows login
PingID authentication for VPN
PingID authentication for Mac login
Pairing a device with PingID
The PingID mobile app for iOS and Android
Using PingID mobile app authentication
Pairing PingID mobile app for Android (using a QR code or pairing code)
Pairing PingID mobile app for iPhone (using a QR code or pairing code)
Pairing PingID mobile app for authenticating to your company's VPN
Using PingID desktop app authentication
Using Windows Hello for authentication with PingID
Using Apple Mac Touch ID for authentication with PingID
Using iOS or iPadOS biometrics for authentication with PingID
Using Android biometrics for authentication with PingID
Using a security key (FIDO2) for authentication with PingID
Using an authenticator app for authentication with PingID
Using a YubiKey (OTP) for authentication with PingID
Using SMS or voice authentication with PingID
Using email for authentication with PingID
Using a hardware token (OTP) for authentication with PingID
Authenticating securely with PingID
Using PingID mobile app authentication
Authenticating using your Android (Web)
Using swipe authentication for Android
Using biometrics authentication for Android
Authenticating by number matching
Authenticating with PingID using a one-time passcode
Authenticating using your Android watch
Authenticating with PingID manually
Authenticating manually to access resources on your computer
Authenticating manually to access resources on your mobile device
Authenticating using your iPhone (Web)
Using swipe authentication for iPhone
Using biometrics authentication for iPhone
Authenticating by number matching
Authenticating with PingID using a one-time passcode
Authenticating using your Apple Watch
Enabling and disabling passcodes on your Apple watch
Authenticating with PingID manually
Authenticating manually to access resources on your computer
Authenticating manually to access resources on your mobile device
Authenticating using your Android (VPN)
Using swipe authentication for Android (VPN)
Using biometrics authentication for Android (VPN)
Authenticating using your Android watch
Authenticating using a one-time passcode (VPN)
Authenticating manually (VPN)
Authenticating using your iPhone (VPN)
Using swipe authentication for iPhone (VPN)
Using biometrics authentication for iPhone (VPN)
Authenticating using your Apple Watch
Enabling and disabling passcodes on your Apple watch
Authenticating using a one-time passcode (VPN)
Authenticating manually (VPN)
Authenticating using your Android (Windows login)
Using swipe authentication for Android (Windows login)
Using biometrics authentication for Android (Windows login)
Authenticating using a one-time passcode (Windows login)
Authenticating using your Android watch (Windows Login)
Authenticating manually with the PingID mobile app (Windows Login)
Authenticating using your iPhone (Windows login)
Using swipe authentication for iPhone (Windows login)
Using biometrics authentication for iPhone (Windows login)
Authenticating using your Apple Watch
Enabling and disabling passcodes on your Apple watch (Windows login)
Authenticating using a one-time passcode (Windows login)
Authenticating manually with the PingID mobile app (Windows Login)
Using PingID mobile app for RDP authentication
Authenticating using your Android (Mac Login)
Using swipe authentication for Android (Mac Login)
Using biometrics authentication for Android (Mac Login)
Authenticating using your Android watch
Authenticating using a one-time passcode (Mac Login)
Authenticating manually with PingID mobile app (Mac Login)
Authenticating using your iPhone (Mac Login)
Authenticating using swipe authentication for iOS (Mac Login)
Authenticating using biometrics authentication for iPhone (Mac Login)
Authenticating using your Apple Watch
Enabling and disabling passcodes on your Apple watch
Authenticating using a one-time passcode (Mac Login)
Authenticating manually with PingID mobile app (Mac Login)
Authenticating using PingID desktop app
Authenticating with PingID using Windows Hello
Authenticating with PingID using Apple Mac Touch ID
Authenticating with PingID using iOS or iPadOS biometrics
Authenticating with PingID using an Android biometrics
Authenticating with PingID using a security key
Authenticating using a security key
Authenticating using a security key (Windows login)
Authenticating using a security key for manual authentication (Windows login)
Authenticating with PingID using an authenticator app
Authenticating with PingID using a YubiKey
Authenticating with PingID using SMS or voice
Authenticating with PingID using email
Authenticating with PingID using a hardware token
Authenticating with PingID using a backup device
Troubleshooting PingID authentication issues
Troubleshooting PingID authentication
Troubleshooting device management
Troubleshooting FIDO2 biometrics for Windows Hello
Troubleshooting FIDO2 biometrics for Mac
Troubleshooting FIDO2 biometrics for iOS or iPadOS
Troubleshooting FIDO2 biometrics for Android
Troubleshooting a security key authentication
Managing your devices
Adding and reordering devices
PingID mobile app management
Supported operating systems
Transferring PingID mobile app authentication to a different device using a QR code
Pairing your mobile device to an additional organization
Editing your profile
Enabling or disabling swipe and biometrics authentication
Sending the event log
Reporting fraudulent authentication attempts
Viewing the PingID mobile app version
Updating the PingID mobile app
Changing your PingID mobile app PIN
Unpairing an organization from the PingID mobile app
Unpairing the PingID mobile app
Uninstalling the PingID mobile app
Managing your device settings for Android
Enabling or disabling PingID notification settings for Android
Enabling PingID app permissions for Android
Managing your PingID settings for iPhone
Enabling PingID notification settings for iPhone
Enabling PingID app permissions for iPhone
Enabling time-sensitive notifications in Focus Mode
PingID desktop app management
Pairing the desktop app to an additional organization
Managing the PingID desktop app on a Mac
Updating the desktop app on a Mac
Enabling or disabling automatic updates on a Mac
Uninstalling the desktop app on a Mac
Managing the PingID desktop app on Windows
Updating the desktop app on Windows
Enabling or disabling automatic updates on Windows
Uninstalling the desktop app on Windows
Changing your desktop PIN code
Resetting your desktop app PIN code
Unpairing an organization from PingID desktop app
Enabling or disabling your proxy for PingID desktop
Unpairing the desktop app
Sending log information
Choosing a different device for authentication (Web/Windows)
Choosing a different device for authenticating (VPN)
Renaming a device
Unpairing a device
A lost or stolen device situation

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