If you are using the PingID mobile app and want to change or upgrade to a new device, transfer PingID authentication from your old device to your new device using a QR code in the PingID mobile app.
In some situations, you might not be able to transfer PingID to your new device directly, such as:
- If this feature is disabled by your organization.
- If you don't have access to your old phone, or do not start the transfer from within the PingID mobile app of your old phone.
- If you're not planning to use the PingID mobile app on your new device, but want to use a different authentication method, such as the device's built-in biometrics.
- If your old device is paired to more than one data center.
In these cases, you must manually unpair PingID from your old device and then manually pair PingID with your new device.
If you are unable to access your old device or your device is damaged, lost, or stolen, see A lost or stolen device situation.
The next time you sign on to your account or app, you are prompted to authenticate on your new device.
After you transfer PingID authentication to your new device, you are no longer able to authenticate on your old device.