Authenticating with PingID using an authenticator app - PingID

PingID End User Guide
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PingID End User Guide
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You can authenticate using your authenticator app, such as Google Authenticator or Microsoft Authenticator, to generate a passcode to use to authenticate with PingID.

Pair your authenticator app with your account to enable authentication. For more information, see Using an authenticator app for authentication with PingID.

When using your authenticator app to get a passcode:

  • If you have more than one account paired with your authenticator app, make sure you select the passcode that corresponds to the account you are trying to access.
  • The passcode changes approximately every 30 seconds. When prompted to authenticate, enter the most recent passcode.
  • You can only use a passcode one time.
Note:

You must pair your authenticator app with your account to enable authentication. For more information, see Setting up your authenticator app for PingID authentication.

You can use an authenticator app to access your account using a web browser, to access your company's VPN, or to access a Mac login machine.

Authenticating using an authenticator app

Authenticate using your authenticator app, such as Google Authenticator or Microsoft Authenticator, to generate a passcode to use to authenticate with PingID.

  1. Sign on to your account or access an application that requires authentication.

    A screen capture of the PingID Sign On window.

    The Authentication window appears, prompting you to enter a passcode.

    A screen capture of the Authentication window requesting the passcode from your authenticator.
  2. Launch your authenticator app.

    The authenticator app displays a one-time passcode (OTP) for your account.


    A screen capture of the Google Authenticator window displaying the passcode.
    Note:

    This example shows the Google Authenticator.

  3. In your browser, in the Authentication window, enter the passcode. Click Sign On.

    A green check mark appears, indicating authentication is successful and your access is approved.

Authenticating using your authenticator app (VPN)

Authenticate with your authenticator app, such as Google Authenticator or Microsoft Authenticator, to generate a passcode to use to authenticate with PingID.

  1. From your web browser or application, sign on to your VPN:
    1. Enter your username and password.
    2. For multiple devices only: a message displays showing a numbered list of all your devices. Enter the number for authentication app.
    3. Click Sign In.
  2. Launch the authentication app. The authenticator app displays a OTP for your account.
    A screen capture of the OTP on the Google Authenticator app.
    Note:

    This example shows the Google Authenticator.

  3. In the blank field, enter the OTP. Click Sign In.
    Tip:

    To sign on and authenticate in one step:

    1. On the sign-on page, in the Password field, when you sign on, add the OTP to the end of your password. The syntax requirements are as follows:
      • <password><OTP> (no spaces permitted)
      • <password>,<OTP> (use of spaces permitted when entering the OTP)
    2. Click Sign In.

    After successful authentication, your browser redirects you to your VPN.

Authenticating using an authenticator app (Mac Login)

You can authenticate using your authenticator app, such as the Google Authenticator or the Microsoft Authenticator, to generate a passcode that you can use to authenticate with PingID.

Make sure your Apple Mac is running Mac OS v10.13 or later.

  1. Sign on to your Mac machine.

    A screen capture of the Mac login page.

    You'll see the Authentication window, prompting you to enter a passcode.

    A screen capture of the Authentication window showing the passcode field.
  2. Launch your authenticator app.

    The authenticator app displays a one-time passcode for your account.


    A screen capture of the Google Authenticator app.
    Note:

    This example shows the Google Authenticator.

  3. Enter the passcode into the Authentication window, and then click Sign On.

    You'll see the green check mark indicating authentication is successful and you are signed on to your machine.


    A screen capture of the Mac login desktop following successful sign-on.