Use a one-time passcode (OTP) from your hardware token to authenticate securely with PingID.
- Pair your device with your account to enable authentication. For more information, see Using a hardware token (OTP) for authentication with PingID.
- You might also need to resynchronize your hardware token, if required.
If your organization allows it, you can use a hardware token to access your account using a web browser, to access your company's VPN, or to access a Windows login or Mac login machine.
Authenticating using a hardware token (Web)
Use a OTP from your hardware token to authenticate securely with PingID when accessing your account or app through a web browser.
-
Sign on to your account or access an application that requires
authentication.
The Authentication window appears requesting your passcode.
-
Enter the OTP from your hardware token. Click Verify.
A green check mark appears, indicating your successful authentication and access. You are automatically signed on to your application.
Note:If you did not get the green check mark, your hardware token might be out of sync. You see a further authentication window.
Enter the OTP from your hardware token. Click Sign On. You should see the green check mark shown above.
Authenticating using a hardware token (VPN)
Use a OTP from your hardware token to authenticate securely with PingID when accessing your VPN.
Authenticating using a hardware token (Windows login)
Use a OTP from your hardware token to authenticate securely with PingID when accessing your Windows machine.
-
Sign on to your Windows machine.
The Authentication window appears requesting the OTP displayed on your hardware token.
The green Authenticated message with a check mark appears, indicating authentication is successful and your access is approved. After a few moments, you are signed on to Windows.
If you did not get the green check mark, your hardware token might be out of sync. You will see a further authentication window.
Enter the OTP from your hardware token. Click Sign On. You should see the green check mark shown above.
Authenticating using a hardware token (Mac login)
Use a OTP from your hardware token to authenticate securely with PingID when accessing your Mac machine.
Make sure:
- Your Apple Mac is running Mac OS 10.13 or later.
- You have paired your hardware token.
-
Sign on to your Mac machine.
You'll see the Authenticating window, prompting you to enter a passcode.
-
In the Authentication window, enter the OTP and click
Verify.
The green check mark indicates authentication is successful and your access is approved.
Note:If you did not get the green check mark, your hardware token might be out of sync. You will see a further authentication window.
Enter the OTP from your hardware token. Click Sign On. You should see the green check mark shown above.
You're signed on to your Mac machine.
Resynchronizing a hardware token
Hardware tokens need to maintain time synchronization.
To resync your token if you receive an error:
-
Access the Devices page, do one of the following.
- During authentication: When the Authentication
screen opens, click Settings.Note:
To resync an out-of-sync hardware token, you must first authenticate using an alternative method, such as email. That is the situation assumed in the example below.
- From your organization dock: Click the Account
icon (
) and then click
Devices. - From a link provided by your IT department.
The Devices page opens, showing the devices you currently have paired with your account. The primary device is shown in green.
Click the Expand icon (
) to view details of a
device.
- During authentication: When the Authentication
screen opens, click Settings.
-
Click the Resync Token option.
The Hardware token sync window is displayed:
-
Enter the passcode displayed on the token.
The Final step window is displayed.
