Some organizations use a proxy to communicate between the PingID desktop application configured on enterprise desktops and laptops and the PingID server. If this is the case in your organization, you must ensure your proxy is enabled. You might need to disable your proxy sometimes, for example, if you're signing on to PingID from outside your company network.

If you see the error 'no network connection' when you launch the desktop application, there might be a problem with your proxy. Contact customer support for further assistance.

  1. To enable or disable communication by proxy, open the PingID application menu.
    • Mac: click PingID, and then select or clear Proxy.
    • Windows: click Help, and then select or clear Proxy.
  2. Sign on to your account and enter the PingID passcode when prompted.