Using biometrics authentication for iPhone - PingID

PingID End User Guide

PingID End User Guide
Product documentation

Authenticate using your device biometrics, such as fingerprint or Face ID, with the PingID mobile app. Authentication varies slightly depending on your phone model, phone settings, and whether your device is locked or unlocked when sending the authentication request.


Biometrics authentication is only available if the option is enabled by your organization.

  1. Sign on to your account or access the application that requires authentication.
    The Authenticating window appears and an authentication notification request is sent to your device.

  2. Accept the authentication notification, depending on your mobile's notification settings:
    • If your device is locked, long press the notification until it shows the option to approve or deny the request, and then tap Approve.
    • If your device is unlocked, pull down the notification until it shows the option to Approve or Deny the request, and then tap Approve.
      Note: If configured by your organization, you'll see a map on the notification screen, showing the location, device type, and browser used by the device attempting to accessing your account or app. This can help you identify a fraudulent authentication attempt.

      A screen capture of the PingID mobile app notification authentication request with Deny or Approve options.
    • If your mobile phone is unlocked and PingID is open, you'll be prompted to authenticate with your biometrics.
      • Face ID: Tap the message asking you to authorize scanning with Face ID, if prompted, or your face is scanned automatically.
      • Fingerprint: To scan your fingerprint, touch the Home button lightly.

  3. You might be asked to authenticate bynumber matching . If so, you'll see a number on the Authentication screen and you'll need to open PingID mobile app, and select the same number. If you don't see the option, skip this step.
    PingID mobile app showing a list of numbers and a message asking you to select the number that matches the number displayed in the authentication screen, or Deny the authentication request
A green Authenticated message with a check mark appears, indicating successful authentication and your access is approved. You are automatically signed on to your application.
A screen capture of the green Authenticated message with a check mark indicating successful authentication and your access is approved.