Setting up PingID to authenticate using your mobile device typically involves the following steps:

  • Download PingID from your app store or with the email link you receive from your organization.
  • Pair your device. Pairing a device creates a trust relationship between your device and your account.
Note:

After you have paired your device, and authenticated successfully, you can also use it to authenticate for Windows login, or Mac login, if required.

Note:

Setting up PingID might vary slightly depending on the device model you are using, and the screens you see might vary from the ones shown here.

Important:

If your organization requires authentication by biometrics, you'll need to set up biometrics (such as fingerprint authentication) on your device.

  1. Sign on to your account or app, and when you see the registration window, click Start.

    Registration window showing the Start button

    You'll see the Add a New Device window, showing the QR code.

    Add a New Device window, showing authentication method that are available to add.
  2. Download and install the PingID app using one of the following options:
    • From the App Store: On your mobile device, open the iPhone App Store (Apple store icon), search for PingID, and tap Install.
    • Using the Apple Store link: On the PingID Registration window, click Available for iPhone and iPad, and from the Apple store site, install the app remotely on your iPhone or iPad.
    • Generate an email link: On the PingID Registration window, enter your email address and click Get Download Link. After you receive an email with a link to download the app, click the link and follow the instructions to install the app.
  3. If you are using the Legacy Registration window, after you've installed PingID mobile app, in the PingID Registration window, click I already installed the PingID app to view the QR code.

    Details of your pairing key and QR code are displayed in your web browser.

  4. After the PingID app is installed, on your mobile device, tap Open.

    The PingID app opens.

  5. The first time you access PingID, you'll be asked to accept the terms of service. Tap Accept.

    An image of an iPhone screen showing the Terms of Service message with the Accept option.

    A message opens telling you to accept all PingID permission requests, including notification requests, and camera permissions when prompted to do so.


    Window telling you that you'll need to approve the permission requests in the windows that follow this one, with the "I understand" button.
  6. Tap I Understand and accept the notification request.

    An image of an iPhone screen with the PingID would like to send you notifications message request with the Don't Allow or Allow options

    The Welcome to PingID information window opens, giving you an introduction to the PingID mobile app and some basic tasks.


    Welcome to PingID information window
  7. Tap Continue, and tap Allow or OK to accept all PingID permission requests, including notification requests and camera permissions.

    An image of an iPhone screen with the Details of your pairing key and QR code are displayed on your web browser."PingID" Would like to access the Camera message request with the Don't Allow or Ok options.
  8. To pair your device with the QR code, from the PingID app on your device, point your device at the QR code in your browser.