Send event logs to customer support. Sending event logs to customer support helps them troubleshoot issues. On your mobile device, open the PingID application. Tap the Gear icon, and then tap Send Logs. A confirmation message appears, telling you that the logs have been successfully sent to customer support. If you are asked to supply your PingID support ID, after sending the log file, tap the Gear icon . The support ID is displayed at the bottom of the PingID mobile app menu.
Sending event logs to customer support helps them troubleshoot issues. On your mobile device, open the PingID application. Tap the Gear icon, and then tap Send Logs. A confirmation message appears, telling you that the logs have been successfully sent to customer support. If you are asked to supply your PingID support ID, after sending the log file, tap the Gear icon . The support ID is displayed at the bottom of the PingID mobile app menu.