• Ensure you paired your Android biometrics device with PingID. See Pairing your Android biometrics device.
  • Use a browser that supports FIDO2 biometrics, such as Google Chrome or Microsoft Edge, and that you have the latest version of the browser.
  • If you are authenticating with a mobile device, ensure you are using a device with Android v7 or later. iPhone and iPad devices do not currently support FIDO2 biometrics.

The authentication process might vary depending on your browser.

The following example shows biometrics authentication on an Android device.