Ensure you have installed the PingID mobile app and paired it to your device.

You can use the PingID mobile app to authenticate to any organization that is paired to the mobile app.

Animation of the process of adding an organization to the mobile app
  1. Sign on to the account or service of the new organization.

    The Authentication window appears, displaying the QR code and pairing key.

  2. Open PingID on your mobile device and tap the Menu icon (Screen capture of the Menu icon).
  3. Tap Settings (screen capture of the Settings icon).

    You'll see a list of your organizations.

  4. To add a new organization:
    1. Click the Plus icon (Screen capture of the Plus icon) .

      The Add Organization screen opens, showing the QR code scanner.

    2. Scan the QR code or click Enter Pairing Key to enter the pairing key manually, and then tap Pair.

    The organization is added to your My Organizations list, and you can use the PingID mobile app to authenticate when accessing your account in that organization.

  5. To delete an organization, click the Delete icon (screen capture of the delete icon) next to the organization that you want to delete, and then confirm your choice.

    PingID mobile app is unpaired and you can no longer use it to authenticate to that organization.