Pair your device with PingID mobile app to enable authentication. For more information, see (legacy) Pairing PingID mobile app for Android (using a QR code or pairing code) or Adding and reordering devices.

The authentication process might vary slightly depending on the Android version and the notification settings on your device. Some Android versions might give you the option to approve the push notification from the lock screen.

  1. Sign on to your Windows laptop or desktop machine.
    • If your organization has eliminated passwords: Under Sign-in options, click the PingID icon, and then click the arrow.
    • If your organization requires a username and password: Under Sign-in options, click the key icon and enter your username and password and then click the arrow key.
    Windows Login sign on window
    The Authenticating on... window appears, and an authentication notification request is sent to your mobile device.
    A screen capture of the Authenticating On... window.
    Note: If configured by your organization, you'll see a map on the notification screen, showing the location, device type, and browser used by the device attempting to accessing your account or app. This can help you identify a fraudulent authentication attempt.
  2. Accept the authentication notification, depending on your mobile's notification settings:
    • If you see the notification screen appears, slide the notification down until you see the option to approve or deny the request, and then tap Approve.