Turn off scheduled notification summary

When the notification summary feature is enabled, it prevents your iPhone from sending notifications straight away. Instead, it schedules them to appear at a specific time during the day. Disable notification summary so that you receive notifications immediately.
Solution:
  1. On your iPhone device, go to Settings > Notifications.
  2. Tap Scheduled Summary and then make sure it is turned off.

Turn off Focus Mode or add PingID to the allowed notifications list

Focus mode (Do Not Disturb) silences calls, notifications, and alerts during designated times, so you can focus on other things without being disturbed.

Solution:
Disable Focus Mode, or add PingID mobile app to the Focus Mode allowed list, so that you continue to receive notifications even when Focus Mode is on. .
  1. On your iPhone device, go to Settings > Focus > Do Not Disturb.
  2. Do either:
    • Allow notifications from PingID mobile app: Tap Allowed Notifications > Apps > Add App and select PingID mobile app.
    • Turn off Do Not Disturb to disable Focus Mode completely.
  3. Make sure Focus Mode is not configured to turn on automatically: Go to Turn On Automatically and make sure that Schedule is disabled.

Allow Notifications for PingID mobile app

Make sure that your iPhone is set to allow notifications for PingID mobile app.

Solution:
  1. On your iPhone device, go to Settings > PingID mobile app > Notifications.
  2. Make sure Allow Notifications is enabled, and Time Sensitive Notifications is enabled.
  3. On the same screen, allow PingID mobile app to send alerts on the Lock Screen, Notification Center, and Banners.

Disable Low Data Mode

If your iPhone is set to enable Data Savings, it can prevent PingID mobile app from using data in the background, causing delays to your receiving notifications.

Solution:
Disable Low Data Mode if you are using Wi-Fi:
  1. On your iPhone device, go to Settings > Wi-Fi.
  2. Tap the Info icon next to the Wi-Fi network to which you are connected and make sure that Low Data Mode is disabled.
Disable Low Data Mode if you are using Mobile Data:
  1. On your iPhone device, go to Settings > Mobile Data > Mobile Data Options.
  2. Make sure that Low Data Mode is disabled.

Disable Low Power Mode

If your iPhone battery saver is enabled, it can prevent PingID mobile app from running in the background, causing delays to your receiving notifications on time.

Solution:
Disable Low Power Mode:
  • On your iPhone device, go to Settings > Battery and make sure Low Power Mode is disabled.

Update PingID mobile app

Make sure you are running the latest version of PingID mobile app. See Updating the PingID mobile app.

Update your iPhone

Updating your iPhone to the latest version ensures you benefit from the latests bug fixes and improvements, to help you with any issues you might be experiencing with your iPhone, and notifications.

Solution:
Check for and install any pending updates.
  • On your iPhone device, go to Settings > General > Software Update and download and install any pending updates.

Reset your iPhone

If you still experience issues with delayed notifications, your last option is to reset your iPhone. This process resets all of your iPhone settings to the factory default, and should only be attempted if all of the other solutions presented do not fix your issue. If your personal files are backed up, they will not be affected.
Solution:
To reset your iPhone:
  1. On your iPhone device, go to Settings > General > Transfer or Reset iPhone.
  2. Tap Reset and then select Reset All Settings.