If you didn't enable the relevant permissions when installing PingID mobile app, you can enable them manually from your phone settings.
We recommend enabling all PingID mobile app permissions. If you accept all pop-up requests when you install PingID mobile app, all PingID mobile app permissions are enabled by default. If you need to enable them at a later date, you can do so through the PingID mobile app settings on your device.
- On your Android device, go to .
-
Enable the following permissions:
Option Description Camera Enables PingID mobile app to access your camera so you can pair your device using the QR code. Location Enables PingID mobile app to access and incorporate location-based information to enhance security. Telephone Enables PingID mobile app to use your phone settings so you can authenticate more securely from your mobile device.