The authentication process might vary slightly depending on the Android version and the notification settings on your device. Some Android versions give you the option to approve the push notification from the lock screen.

  1. From your web browser or application, sign on to your VPN:
    1. Enter your username and password.

      If you have more than one device paired with your account, a message appears, displaying a list of all your currently paired devices.

    2. For multiple devices only: enter the number of the device you want to use to authenticate.
    3. Click Sign In.
    An authentication notification is sent to your device.
  2. On your device, either:
    • If a PingID notification is shown, approve the notification.
    A screen capture of a PingID authentication request with the Approve or Deny option.
    • If the PingID mobile app opens, swipe up when prompted to do so.

    A screen capture of the swipe to authenticate screen in the PingID mobile app.
    • For Android version 10 and earlier, you must unlock your device to authenticate.
    • When opening PingID mobile app, update your location permissions to Allow all the time, if prompted to do so.
    A green Authenticated message with a check mark appears, indicating successful authentication and PingID closes. You are automatically signed on to your VPN.

    A screen capture of the green Authenticated message with a check mark on the PingID mobile app.