Depending on your organization policy, you can either authenticate immediately using an OTP, or you need to wait for the push notification request to timeout before you are able to enter the OTP.

An image showing the process of using the PingID generated one-time passcode received on a mobile device to sign on and authenticate for access to your account and applications on a desktop.

Each time you launch the PingID app, PingID generates a new passcode. Each passcode is unique and can only be used one time. For authentication, use the OTP that appears on your device at the time you are signing on to your account.

Note:

You can only view and use the OTP if it is enabled by your organization.

  1. Sign on to your account or app.
    The Authenticating on... window appears.

    Authenticating screen, showing an authentication request has been sent to your phone, and the system is awaiting a response. The Use Code button and the Change Device button is also shown.

  2. In the Authentication window either:
    • Click Use Code
    • Wait until the push notification timeout occurs.
    You are prompted to enter an OTP.

    A screen capture of the Authentication window requesting the one-time passcode entry to use to authenticate.

  3. On your mobile device, open the PingID app to view the current OTP.

    A screen capture of the One-Time Passcode screen displaying the one-time passcode on the PingID mobile app with the New Passcode option.
    Note:

    • The OTP refreshes each time you open the PingID app. To generate a new one-time passcode, tap New Passcode.

    • When opening PingID mobile app, update your location permissions to Allow all the time, if prompted to do so.
  4. In the Authentication window, enter the OTP into the passcode field. Click Sign On.
    Note:

    If you receive a push notification on your mobile device before signing on using the OTP, you can still approve the authentication request using swipe or biometrics.

A green Authenticated message with a check mark appears, indicating authentication is successful and your access is approved.