If your Mac machine supports FIDO2 platform biometrics, after pairing it with your account you can use it to access your account or apps through a web browser.


Do not confuse biometric web authentication for Mac with the PingID mobile app, which also uses fingerprint or face authentication.

  • PingID mobile app: Use PingID mobile app to authenticate when you access your account from various devices. Requires you to install PingID mobile app on your mobile device, and to pair it with your account.
  • Apple Mac Touch ID: Authenticate using your Mac device's built-in biometrics, when signing on to your account, without downloading an app. You can only sign on to your account from the same device with which you want to authenticate.

You can use biometric web authentication through Touch ID only to authenticate your account from the same Touch ID device you use to access your account.