After you've paired your device, each time you need to authenticate, you'll receive a push notification to your device which asking you to authenticate using PingID mobile app by approving a notification request, biometrics, number matching, or a one-time passcode (OTP). The method you use depends on your company and device configuration. You might also be able to authenticate manually when offline. Tap the relevant option for more details.

Depending on your organization's configuration, you can use PingID mobile app to access your account or app using a Web browser, your company's VPN, a Windows machine, or a Mac machine.

If you are running an older version of the mobile app (1.x), go to the legacy documentation for information.