If you receive an authentication request, but you don't know why, the request could be fraudulent. It is important not approve an authentication request that you did not initiate or one that you did not expect to receive.

If you are in any doubt, you should deny the request and report it as fraudulent using the PingID mobile app.

  1. If you suspect an authentication request is fraudulent, open the PingID mobile app and, when asked to authenticate, tap No, it's not me.

    A screen capture of the authentication screen, showing your location and a request to authenticate with your Face, and two buttons 'Yes', or 'No, it's not me'

    If the authentication request appears on a notification banner, tap any blank space on the notification banner to open the PingID mobile app.

    After you cancel the authentication request, you see the Authentication request Denied screen showing the Report Fraud button at the bottom of the screen.

    Image of the Authentication request denied screen, showing the Report Fraud button at the bottom of the screen
  2. Tap Report Fraud.

    Details of the authentication request are marked as possible fraud and are logged accordingly.