Authenticating with PingID using SMS or voice - PingID

PingID End User Guide
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Get a one-time passcode (OTP) by SMS or voice call and use it to authenticate securely with PingID.

If your organization allows it, you can use SMS and voice calls to access your account using a Web browser, to access your company's VPN, or to access a Windows login or Mac login machine.

Authenticating using an SMS or voice passcode

After you set up authentication by SMS or voice, when you sign on to your account or app, you receive a passcode to use to authenticate.

Use a voice call or SMS to receive an authentication passcode from PingID.

  • Voice call: You receive a phone call with an automated recording of your passcode.
  • SMS: You receive an SMS with details of your passcode.
A screen capture of the PingID authentication passcode received through sms.
  1. Sign on to your account or an application that requires authentication.

    In the Authenticating window, you receive an SMS or voice message with the authentication passcode.

  2. In the Authenticating window, enter the passcode. Click Sign On.
    A screen capture of the Authentication window requesting the SMS passcode from your phone.
    Note:

    If you didn't receive a passcode by SMS or voice call, click Resend Passcode.

You see a green Authenticated message with a check mark, indicating authentication is successful and your access is approved.

Important:

If you are using voice authentication, consider protecting your secure voice codes. You can protect them in one of two ways:

  • Change your voicemail password from the device default.
  • Disable voicemail.

Authenticating using an SMS or voice passcode (VPN)

To authenticate using SMS or voice, sign on to your account and receive a OTP to use to authenticate.

  1. From your web browser or application, sign on to your VPN:
    1. Enter your username and password.
    2. For multiple devices only: A message displays showing a numbered list of all your devices. Enter the number for SMS or voice.
    3. Click Sign In.

    You receive a OTP through SMS or voice call.


    A screen capture of a PingID authentication passcode delivered through SMS.
  2. Enter the OTP from step 1 into the text field. Click Sign In.

    After you successfully authenticate, you are signed on to your VPN.

Authenticating using an SMS or voice passcode (Windows Login)

After you set up authentication by SMS or voice, to sign on to your Windows machine, you receive a passcode to use to authenticate.

Use a voice call or SMS to receive an authentication passcode from PingID.

  • Voice call: You receive a phone call with an automated recording of your passcode.
  • SMS: You receive an SMS with details of your passcode.
  1. Sign on to your Windows laptop or desktop machine.

    The Authenticating window appears. You receive an SMS or voice message on your mobile device showing the OTP.

  2. In the Authentication window, enter the passcode. Click Sign On.

    A screen capture of the Authentication window, requesting you to enter the authentication passcode sent through SMS.
    Note:

    If you didn't receive a passcode by SMS or voice call, click Resend Passcode.


    A screen capture of a Windows desktop home page after a successful sign-on.

    You see a green Authenticated message with a check mark indicating that authentication is successful, and your access is approved.

Authenticating using an SMS or voice passcode (Mac Login)

Use SMS or voice to authenticate when you sign on to your Mac machine.

Make sure:

If you have set up authentication by SMS or voice, when you attempt to sign on to your Mac machine, you receive a passcode with which to authenticate.

  • Voice call: You receive a phone call with an automated recording of your passcode.
  • SMS: You receive an SMS with details of your passcode.
  1. Sign on to your Mac machine.

    You'll see the Authenticating window. You'll receive an SMS or voice message to your mobile device, showing the OTP.


    A screen capture of the Authentication window showing the passcode field.
    Note:

    If you didn't receive a passcode by SMS or voice call, click Resend Passcode.

  2. In the Authenticating window, enter the passcode and click Sign On.

    You'll see the green check mark indicating authentication is successful, and you're signed on to your Mac machine.