• Ensure your Mac device is paired with PingID. For more information, see Pairing your Mac Touch ID device.
  • Use a browser that supports FIDO2 biometrics, such as Google Chrome or Safari, and that you have the latest version of the browser.

The authentication process varies slightly depending on your browser and your organization's implementation.

The following animations demonstrate the two most common implementations of biometrics authentication with PingID for Mac:

  • Passwordless authentication: No username or password required.