• Ensure your Mac device is paired with PingID. For more information, see Pairing your Mac Touch ID device.
  • Use a browser that supports FIDO2 biometrics, such as Google Chrome or Safari, and that you have the latest version of the browser.

The authentication process varies slightly depending on your browser and your organization's implementation.

The following animations demonstrate the two most common implementations of biometrics authentication with PingID for Mac:

  • Passwordless authentication: No username or password required.
    An animation showing the PingID sign on process using biometrics authentication with Mac Touch ID and not requiring username or password.
  • Second factor authentication: Enter your username and password, and then authenticate with Mac Touch ID for a more secure sign on.
    An animation showing the PingID sign on process when entering a username and password and then using biometrics authentication with Mac Touch ID.
  1. On your Mac machine, open a browser window and sign on to your account or access an application that requires authentication.
    Note:

    Depending on the browser that you are using, an additional window might appear in your browser prompting you to authenticate.

    An Authentication window appears, prompting you to authenticate.

  2. Use your Mac device to validate your identity, such as using your fingerprint.
    Note:

    Ensure the Authentication window is selected as the active window before you authenticate.

A green Authenticated check mark appears, indicating your device pairing is successful, and you are automatically signed on to your account or app.

A screen capture of the successful Authenticated message with a green check mark.