To authenticate using the built-in biometrics in your Windows Hello machine, ensure the following:

  • You've paired your Windows Hello device with PingID. See Pairing your Windows Hello device.
  • You are using a browser that supports FIDO2 biometrics, such as Microsoft Edge, and that you have the latest version of the browser.
    Note:

    You can only use Windows Hello to authenticate when you are accessing your account or resources from your Windows Hello machine.

The authentication process varies slightly depending on your browser and your organization's implementation.

The following animations demonstrate the two most common implementations of biometrics authentication with PingID for Windows Hello:

  • Passwordless authentication: No username or password required.