If you have installed the PingID mobile app on your device, on most models of the Apple Watch, thePingID mobile app is installed on the watch automatically. You should receiving notifications to your watch fromPingID and can also open the PingID mobile app on your watch to receive a one-time passcode (OTP). If the Apple Watch app is disabled, you will not be able to access an OTP from your watch.


Your Apple Watch only receives notifications when your mobile device is locked and the mobile device screen is in sleep mode.

  1. On your iPhone, tap the Watch app, and then tap PingID.
  2. To enable or disable the app on your Apple watch, tap Show App on Apple Watch.

    The PingID mobile app is installed on your Apple Watch, and the PingID icon appears.

  3. To view the current OTP, on your Apple Watch, tap the PingID icon.
    Smart Watch showing the PingID mobile app notification, asking 'Are you trying to sign on to PingOne', and the Yes and No buttons.
  4. Optional: To get a new passcode, tap Refresh.