Using PingID desktop app authentication - PingID

PingID End User Guide

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PingID End User Guide
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Product documentation

Use PingID desktop app to authenticate using an app on your computer (PC or Mac), for a secure sign-on experience.

To set up PingID desktop app authentication, you need to download PingID desktop app to your computer, and then register or 'pair' it with your account. Pairing creates a trust between the desktop app and your account so that you can use the app to authenticate.

After pairing your device with your account, each time you sign on to your account, launch the PingID desktop app to generate a one-time passcode (OTP) you can use to authenticate.

After you have paired your device and authenticated successfully, you can use the app to authenticate when accessing your account using a web browser, to access your company VPN, or to access a Windows login machine using Remote Desktop Protocol (RDP), if your company configuration allows it.

A screen capture of the PingID OTP with the option to Refresh or Copy.

For information on managing your PingID desktop app, including software updates, changing your PIN, adding an organization, and sending logs, see PingID desktop app management.

Note:

The option to pair your account with this device type is defined by your company policy.

PingID desktop app for remote access for Windows login

If you want to use PingID desktop app for remote access for Windows login, you need to download and install the PingID desktop app to a different laptop or desktop from the one that you are trying to access remotely and pair (connect) that machine with your account. Then, you can receive a one-time passcode (OTP) from the local PingID desktop app to authenticate and sign on to your Windows machine remotely using RDP.


A screen capture of the two PingID desktop apps on two different machines: a local machine and a remote machine. The PingID desktop app on the local machine is displaying a one-time passcode to use to authenticate and sign on to the remote machine.

Pairing your PingID desktop app

To set up PingID desktop app for secure authentication, you need to register or 'pair' PingID desktop app with your account.

  • Install the PingID desktop app. This is often done by your administrator. For instructions on how to install it yourself, see the relevant tab in this section for Mac or Windows.

After you have paired your device and authenticated successfully, you can also use the app to authenticate when accessing your VPN, or a Windows login machine using Remote Desktop Protocol (RDP), if required.

Note:

If you already have a device paired with your account and your organization allows you to pair more than one device, you can add the PingID desktop app as an authentication method in the My Devices page. For more information, see Adding and reordering devices.

  1. Sign on to your account or app and when you see the registration window, click Start.

    A screen capture of the Registration window showing the Start button.

    You'll see the Add a New Device window, showing the QR code.


    A screen capture of the Add New Device window showing device options available for you to add.
  2. In the Add a New Device window, click Desktop.

    The Desktop Setup window opens, displaying a Pairing Key.


    A screen capture of the Desktop Setup window displaying the Pairing Key
  3. Launch the PingID desktop application, and in the Pairing Key field, enter the pairing key from step 2. Click Pair.

    A screen capture of the PingID desktop app window, showing the Pairing Key field.

    A one-time passcode (OTP) generates. If you are prompted to create a PIN code, see step 4.

  4. If your organization requires you to create a PIN code:
    1. In the Enter PIN field, enter a PIN code. Click Next.

      A screen capture of the Create PIN window requesting a 6-digit PIN entry.
      Note:

      The PIN code must be either 4 or 6 digits, as specified, and include more than 2 different digits, if the PIN length is 4 digits, or 3 different digits, if the PIN length is 6 digits. Digits must not be in ascending or descending sequence. For example, 1111, 123321, 8787, and 765432 are not allowed.

    2. Re-enter the PIN code when prompted. Click Done.

      An OTP is generated.


      A screen capture of the OTP with the Copy or Refresh options.
  5. The next time you sign on to your account or app using a web browser, use the PingID desktop app to authenticate:
    1. Launch the PingID desktop app to generate an OTP.
    2. Copy the OTP.
    3. Paste the OTP into the Authentication field in your browser.
    4. Click Sign On.