If you have the PingID app running on your mobile device, and your organization is using swipe authentication, when logging in to your resources, you'll be prompted to swipe to authenticate.


The authentication process may vary slightly depending on the Android version and the notification settings on your device. Some Android versions may give you the option to approve the push notification from the lock screen.

  1. Sign on to your account, or access the application that requires authentication. You'll see the Authenticating screen, and an authentication notification request is sent to your device.
    Authenticating screen, showing an authentication request has been sent to your phone, and the system is awaiting a response. The Change Device button is also shown.
  2. Accept the authentication notification, depending on your mobile's notification settings:
    • If you see the notification screen appears, slide the notification down until you see the option to approve or deny the request, and then tap Approve.

      A screen capture of the notification screen including a map showing the location, device type, and browser used by the accessing device, and the option to Approve or Deny the authentication request.
      • If configured by your organization, you'll see a map on the notification screen, showing the location, device type, and browser used by the device attempting to accessing your account or app. This can help you identify a fraudulent authentication attempt.
      • For Android version 10 and later, you must unlock your device to authenticate.
    • If PingID mobile app opens showing the swipe screen, swipe up to authenticate.

      A screen capture of the swipe authentication screen on a mobile device

      When opening PingID mobile app, update your location permissions to Allow all the time, if prompted to do so.

    You'll see the green check mark on your mobile indicating your access is approved, and PingID closes.

    A screen capture of the green Authenticated message with a check mark indicating successful authentication and your access is approved.