If you cannot authenticate online using the PingID mobile app, or you are unable to receive push notifications to your mobile device, you can still authenticate by using a one-time passcode (OTP) from the app.
To authenticate using an OTP, you need to pair your mobile device with the PingID mobile app. If your mobile device is offline, you can only use an OTP to authenticate if you have authenticated successfully online at least once. Learn more in Pairing PingID mobile app (using a QR code or pairing key).
When you open the PingID app, it generates a new 6-digit OTP and displays a countdown timer showing when the current OTP is due to expire. Each OTP is unique, is valid for a limited time period, and can only be used once.
- The OTP is refreshed at regular time intervals. Always use the current OTP displayed on PingID mobile app.
- If your organization's policy requires it, you might need to wait until the push notification sent to your mobile device times out before you can enter the OTP in the authentication window.
A green Authenticated message with a check mark appears, indicating authentication is successful and your access is approved.