Sending event logs to customer support helps them troubleshoot issues.

  1. In the PingID mobile app, tap the Menu icon (), and then tap About.

    The About screen opens, showing the Privacy Policy and Send Logs links.

    About window showing links to the Send Logs and Privacy Policy
  2. Tap the Send Logs link.

    A confirmation message appears, telling you that the logs have been successfully sent to customer support. The Support ID appears below the Send Logs link.

    Screen capture showing the About screen showing the logs have been sent successfully. The support ID is visible below the Send Logs ID.