Enhancements
- Supported languages
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The PingID desktop app is now supporting the following languages: English, French (EU), French (Canadian), German, Japanese, Chinese, Dutch, Italian, Korean, Portuguese, Russian, Spanish and Thai.
- Desktop app update capabilities
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The PingID desktop app provides the option to check for new available versions, automatic end user notifications of available updates, and a semiautomatic update function.
Resolved issues
| Ticket ID | Description |
|---|---|
| PID-1671 | The uninstall process on the Windows platform has been fixed to remove all of the files from the PingID desktop app installation. |
| PID-1788 | The PingID desktop app on Mac had styling issues and locked movement. This is resolved with an improved design. |
| PID-1953 | The uninstall process on the Apple Mac platform has been fixed to remove all of the files from the PingID desktop app installation. |
| PID-2179 | The PingID desktop app was not starting up, as a result of a ghost process after a process crash. |
| PID-2262 | The memory consumption of the PingID desktop app running in the background over several hours was growing. This has been resolved by tuning the JVM threshold to reduce memory usage. |
Known issues and limitations
- PingID desktop app on VMs running OS X
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- On VMs running OS X as a guest operating system, the PingID desktop application cannot run, and should not be used in these VM environments.
- Antivirus may block PingID desktop app installation without alerting
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- On a Windows 10 PC, running Avast antivirus, there was no response when launching the PingID desktop app installer, and no alert.
- Temporarily disabling the antivrus permitted normal installation of the PingID desktop app.
- The antivirus was investigated: Its status indicated "Everything up to date". Deeper inspection revealed that although the engine and database were up to date, there was a newer release of the program available.
- After updating the program, on launching the PingID installer, the antivirus alerted that it was running a 15 second check for malware. Following its check, the PingID desktop app installation proceeded normally.