This might be necessary if a user has left your organization. For more information, see Disabling a user's service.

  1. In the PingOne admin portal, go to Users > Users by Service.
  2. From the list of services, click PingID.
  3. Click the Expand icon, to expand the user activity panel for the relevant user.
    Screen capture showing the expanded user activity panel for a user in PingOne. The screen capture shows three expandable sections: Single Sign-On, Provisioning, and PingID.
  4. Click PingID to expand the entry.
  5. To remove a user from a specific service, click the Pencil icon next to the relevant service, and then click Remove.
  6. When prompted, confirm that you want to remove the service.
    Screen capture of the PingOne admin portal, PingID Services section, showing the Pencil icon for SSO service and the popup menu for the Disable, Bypass, Remove and Multi-select options when editing a user,
    The user is removed from the selected service.
  7. To remove the user from all services, click Remove from PingID.
    Screen capture of PingOne admin portal, in the PingID section, showing Pencil icon for PingID service for a user and the popup menu for the Disable and Remove from PingID options when editing a user,