Email customization - PingID

Four email customizations are available:

1. Customize the email "From" address to change the default address of noreply@pingidentity.com to noreply@yourdomain.com.
2. Customize the email "Replyto" address to change the default address of noreply@pingidentity.com to noreply@yourdomain.com.
3. Customize the email "Subject" line.
   Note:

   To change items 1 to 3 above, sign on to the Ping Identity Support Portal and open a case.

4. Customize the email message body. PingID supplies templates to customize the body of notification mails. To download the templates, see PingID email templates. Download the .zip file and extract it. The included readme.txt file contains a directory list of templates.

Editing the template for a new authentication request

Open the New Email Authentication Request.html file in a text editor. The template is shown in the following image.

This template has two variables, ${one-time-passcode} and ${service-provider}. You can replace any of the HTML content, as long as you retain the ${one-time-passcode} variable. The ${service-provider} and ${current-year} variables are optional.

Note:

If you include images in any templates, they must be URL references to publicly available assets. Ping Identity does not host the images used in templates.

After making your changes, contact PingID Customer Support to upload the template.

Editing the template for email pairing

Open the Email Authentication Pairing.html file in a text editor. The template is shown in the following image.

This template has one mandatory variable, ${one-time-passcode}. You can replace any of the HTML content, as long as you retain the ${one-time-passcode} variable. The ${current-year} variable is optional.

Note:

If you include images in any templates, they must be URL references to publicly available assets. Ping Identity does not host the images used in templates.

After making your changes, contact PingID Customer Support to upload the template.