PingID Administration Guide

Configuring the phone number attribute in PingOne

If you are using PingOne as your identity provider (IdP) and want to enable backup authentication or pre-populate or restrict registration data, you must first define the phone number attribute in the PingOne directory.

About this task

For more information, see Configuring backup authentication methods and Pre-populating or restricting user registration data.

Steps

  1. In the PingID admin portal, go to SETUP → Directory → Attributes. A screen capture of the Attributes tab.

  2. If the phoneNumbers attribute is not listed, click Add Attribute and then select the phoneNumbers attribute. Click Add. A screen capture of the Add Attribute modal.

    This ensures that the relevant phone number attributes appear as options when configuring user details.

  3. Go to SETUP → Dock → Configuration.

  4. In the ATTRIBUTE MAPPING section, from the phoneNumber list, select the phone number attribute you want to use. A screen capture of the phoneNumber list.

  5. To add a phone number for a specific user, go to Users → User Directory → Users. For the relevant user entry, click Edit and add the user’s phone number to the relevant phone number field. Click Save.

    You must enter phone numbers in Google Library format, which specifies that all phone numbers must include "+" and the international country code.