PingID Administration Guide

Enabling language localization for voice authentication

If voice is selected as an alternate authentication method, enable localization of the voice message a user receives.

The language is defined by the language settings of the web browser from which the user initiated the authentication request. PingID provides customizable message texts for each of the supported languages. Currently supported languages are listed in PingOne for Enterprise language support.

If the user’s browser is set to a language that is not supported, English is used.

Steps

  1. In the PingID admin portal, go to Setup > PingID > Configuration.

  2. In the Authentication section, go to Alternate Authentication Methods.

    A screen capture of the Alternate Authentication Methods section. Each available method has an Enable checkbox option. All options have this checkbox selected. SMS, voice, and email also have checkboxes for Pre-populate, Restrict, and Backup Authentication. SMS, voice, and email all have the Backup Authentication checkbox selected.

  3. In the Enable column, make sure the Voice checkbox is selected.

    Result:

    The Local Language For Voice Calls field is displayed.

    A screen capture of the Local Language For Voice Calls section. The Disable option is selected.

  4. To localize voice calls to the language defined by the user’s browser, from the Local Language For Voice Calls section, select Enable.

    If the language used in the browser isn’t one of the supported languages or if Disable is selected, the default language of English is used.

  5. Click Save.