PingID Administration Guide

PingID general release notes

New features and improvements in PingID

September 2024

New features and improvements in PingID implemented in September 2024.

September 29

PPM expiry validation fix

Info STAGING-24153 PingID We’ve fixed a security vulnerability where, under certain conditions, the PPM Request validity period was extended.

To minimize interruption to existing clients, there will be a 30-minute grace period for expired PPM requests, until November 1st, when the grace period will be reduced to 15 minutes.

September 2

PingID API - error message for edituser

Info STAGING-21611 PingID

For PingID environments that have been integrated into PingOne, you cannot use the edituser endpoint from the PingID API to modify user details. The error message that is returned in such situations has been improved to clearly indicate why the action cannot be carried out.

August 2024

New features and improvements in PingID implemented in August 2024.

August 26

Adding grace period when requiring users to upgrade to new version of PingID

Fixed STAGING-22791 PingID

When enabling version update notifications, we’ve added a 7-day grace period during which users are not notified of the requirement to upgrade to the latest version of PingID mobile app. This is to provide enough time for the new version to be added to the relevant app stores before users are notified of the requirement to upgrade to the latest version.

August 5

Improved FIDO2 (passkey) authentication when using Safari Browser

Improved PingID

We’ve improved the authentication experience for users authenticating with a Passkey device through a Safari browser. It is no longer necessary to trigger the authentication flow by clicking a Continue button. The flow is now triggered automatically.

O​rganization token subscription information included in PingID audit events

Improved PingID

The ​organization token ​field is now included in the PingID audit event information that is reported through the PingOne subscription facility.

  • This field is only available when integrating with PingFederate.

  • This field is not available for PingID Mobile app or PingID desktop app pairing events.

August 4

Info PingID

In light of the announcement from Google that they are not continuing with their planned rollout of the Privacy Sandbox, PingID will stop using CHIPS (Cookies Having Independent Partitioned State) cookies for customers who have enabled support for iFrames via customer support. The use of cookies has thus been restored to the approach used prior to the change made in February 2024, described here.

August 1

New version of PingID Mobile app 2.5.0

For Android changes, see Mobile app 2.5.0 (August 1, 2024) Android.

June 2024

New features and improvements in PingID implemented in June 2024.

June 25

New version of PingID Integration Kit 2.27.

New PingID Integration kit for PingFederate

A new version of PingID Integration Kit 2.27 is released with a new version of PingID Adapter 2.15.0. For more information, see PingID Integration Kit 2.27 (June 25, 2024).

June 20

New version of PingID integration for Windows login - passwordless (version 1.6.1)

June 18

New version of PingID Mobile app 2.4.0

For iOS changes, see Mobile app 2.4.0 (June 18, 2024) iOS.

For Android changes, see Mobile app 2.4.0 (June 18, 2024) Android.

June 9

New version of PingID Mobile app 2.3.0

For iOS changes, see Mobile app 2.3.0 (June 9, 2024) iOS.

For Android changes, see Mobile app 2.3.0 (June 9, 2024) Android.

May 2024

New features and improvements in PingID implemented in May 2024.

May 30

New version of PingID integration for SSH (version 4.3.0)

New PingID SSH integration

May 28

New version of PingID integration for Windows login - passwordless (version 1.6)

New PingID Integration for Windows login

May 27

Aggregate passkey devices per user during authentication

New PingID

We’ve added the ability to aggregate all FIDO2 devices associated with a user’s account during authentication. This simplifies authentication, as the user is presented with a single FIDO2 authentication method representing all of their paired FIDO2 devices, rather than seeing each device listed separately. If the user chooses to authenticate with the aggregated FIDO2 authentication method, the OS of the accessing device selects the most appropriate method for them to use to authenticate.

Learn more at Creating a FIDO policy in the PingOne Cloud Platform documentation.

May 5

New version of PingID Mobile app 2.2.0

New PingID mobile app

For iOS changes, see Mobile app 2.2.0 (May 5, 2024) iOS.

For Android changes, see Mobile app 2.2.0 (May 5, 2024) Android.

April 2024

New features and improvements in PingID implemented in April 2024.

April 18

Integration of a PingID account with PingOne - support for FIDO2 authentication method

If you have a PingID account that has been integrated with PingOne, you can now update it to support the FIDO2 authentication method. This allows you to benefit from the full range of options in the enhanced FIDO2 policy.

This feature is not yet supported for DaVinci productized flows.

April 2

New version of PingID Mobile app 2.1.0

New PingID mobile app

For iOS changes, see Mobile app 2.1.0 (April 2, 2024) iOS.

For Android changes, see Mobile app 2.1.0 (April 2, 2024) Android.

March 2024

New features and improvements in PingID implemented in March 2024.

March 26

Notification limit enforcement for number-matching failures

Fixed STAGING-22312

Failed number-matching attempts are now counted toward the push notification limit defined in the Limit Push Notification rule.

March 19

New version of PingID integration for Mac login (version 1.3.3)

New PingID Integration for Mac login

March 4

New version of PingID mobile app for iOS (2.0.1)

Fixed PIM-6433 PingID mobile app

We’ve released an important fix for PingID mobile app iOS users. For details, For details, see iOS

March 3

Brand new version of PingID mobile app 2.0

New PingID mobile app

We’ve totally revamped the PingID mobile app to bring you a more secure, user-friendly, and feature-rich version. We’ve also added PingOne Verification capabilities to the app. For details, see:

February 2024

New features and improvements in PingID implemented in February 2024.

February 21

New version of PingID integration for Windows login (version 2.11)

New PingID Integration for Windows login

Allow users to manage their devices

New PingID

The Client Integration page in the admin portal now includes an option called Enable Device Management for both the integration with Windows login and the integration with Mac login. If you select this option, users can manage their devices from their Devices page, and they can also register their device the first time they try to access a resource that requires authentication ("on-the-fly registration"). See Windows and Mac login.

February 6

New version of PingID integration for Windows login - passwordless (version 1.5.1)

New PingID Integration for Windows login

February 5

Improved PingID

To comply with changes to Google Chrome’s use of third-party cookies, we’ve implemented CHIPS (Cookies Having Independent Partitioned State) functionality in PingID browser cookies.

  • SameSite cookie attribute support: Partitioned cookies are applied for customers that enable support for PingID to run in iframes, also known as SameSite cookies support.

  • iframe support: iframe support cannot be enabled from the admin console. To enable iframe support in PingID, contact your customer support representative.

January 2024

New features and improvements in PingID implemented in January 2024.

January 17

New version of PingID integration for Mac login (version 1.3.2)

New PingID Integration for Mac login

December 2023

New features and improvements in PingID implemented in December 2023.

December 6

New version of PingID integration for Mac login (version 1.3.1)

New PingID Integration for Mac login

December 3

New version of PingID Mobile app 1.39

New PingID mobile app

For Android changes, see Mobile app 1.39 (December 3, 2023) Android.

November 2023

New features and improvements in PingID implemented in November 2023.

November 21

New version of PingID integration for Windows login (version 2.10.2)

New PingID Integration for Windows login

October 2023

New features and improvements in PingID implemented in October 2023.

October 30

New version of PingID integration for Windows login - passwordless (version 1.5)

New PingID Integration for Windows login

October 9

Number matching details in the user code screen

Improved PingID

We’ve updated the UX text in the Use Code screen to improve clarity so that if a user chooses to use an OTP (one-time passcode) when authenticating, they retain the option to authenticate by number matching if required.

September 2023

New features and improvements in PingID implemented in September 2023.

September 26

New version of PingID Mobile app 1.38

New PingID mobile app

September 19

New version of PingID Integration Kit 2.26.

New PingID Integration kit for PingFederate

A new version of PingID Integration Kit 2.26 is released with a new version of PingID RADIUS PCV 3.0.4. For more information, see PingID Integration Kit 2.26 (September 19, 2023).

Intermittent enforcement of SMS and voice limits

Fixed STAGING-19252 PingID

We’ve fixed an issue that sometimes prevented the enforcement of SMS and voice limits.

September 18

New version of PingID integration for Windows login (version 2.10.1)

New PingID Integration for Windows login

Issue logging on to Windows login using a Security Key in AU region when offline

Fixed STAGING-17704 PingID

We’ve fixed an issue that was preventing Windows login users whose PingID regional data center is located in Australia (AU region) from authenticating using a Security Key when offline. This issue is fixed for all users after they successfully authenticate online at least once using their security key.

September 14

Device IP address subscription information included in PingID audit events

Improved PingID

The IP address of the accessing device is now included in the PingID audit event information that is reported through the PingOne subscription facility.

VPN/SSH policy syntax updated

Improved PingID

We’ve updated the name of the VPN/SSH policy in the admin portal to RADIUS PCV and SSH, for clarity. For details, see Configuring a RADIUS PCV and SSH access policy

September 12

Limit Push Notification rule update

Improved PingID

To improve clarity, we’ve updated the UI for the Limit Push Notifications rule. We’ve also updated our documentation to explain how the rule is implemented in more detail. For information see Configuring a limit push notifications rule.

August 2023

New features and improvements in PingID implemented in August 2023.

August 14

Issue scrolling down from Registration and Change Devices window

Fixed STAGING-19975 PingID

We’ve fixed an issue that was preventing users from scrolling down from the Registration window or the Change Devices window, when viewed from a web browser on a small screen.

August 2

New version of PingID Integration for Mac login (version 1.3.0)

New PingID Integration for Mac login

July 2023

New features and improvements in PingID implemented in July 2023.

July 26

Security key authentication failure when adding new Google account on Android

Fixed STAGING-20031 PingID

There were cases where PingID authentication with a security key failed when the user was trying to add a new Google account to their Android device. This issue has been fixed.

July 25

New version of PingID integration for Windows login - passwordless (version 1.4)

New PingID Integration for Windows login

July 18

SMS delivery code enhancement

Improved PingID

To avoid SMS delivery issues associated with the use of Long Codes (LC) in some US territories, and to improve resiliency, Ping Identity’s SMS service now uses short codes (SC) and Toll-Free Numbers (TFN) only.

July 17

Support ID added to general error messages

Improved PingID

To help the Ping Identity support team to identify the relevant log entries and troubleshoot customer issues more effectively, we’ve added a Support ID to all general error messages in PingID.

PingID user guide restructured

Improved PingID

We’ve restructured the PingID user guide to reflect the user journey - pairing and then authenticating with PingID. We’ve also streamlined the topic structure to focus on authentication methods, rather than platforms.

July 11

Support of FIDO2 security key device redirection with Windows RDP

Improved PingID

Windows login now supports FIDO2 security keys redirection when using Windows 10 Remote Desktop Protocol (RDP) or later.

June 2023

New features and improvements in PingID implemented in June 2023.

June 27

Number matching details added to the Use Code screen

Improved PingID

We’ve added details of the number required to complete a number-matching flow to the One-time passcode (OTP) screen. This can be helpful in the event that a user who is prompted to authenticate using number matching clicks the Use Code option before completing authentication, as they are still able to view the relevant number and complete the number-matching flow.

June 22

New version of PingID Integration Kit 2.25.

New PingID Integration kit for PingFederate

A new version of PingID Integration Kit 2.25 is released with a new version of PingID Adapter 2.14. For more information, see PingID Integration Kit 2.25 (June 22, 2023).

June 15

New version of PingID Mobile app 1.37

New PingID mobile app

For iOS changes, see Mobile app 1.37 (Jun 15, 2023) iOS.

For Android changes, see Mobile app 1.37 (June 15, 2023) Android.

June 8

Enhancements when connecting PingID and PingOne

Improved PingID

We’ve enhanced the process of connecting an existing PingID organization to a new PingOne environment:

  • Before starting the process of connecting PingID and PingOne, PingID now performs a verification check to ensure that the license for the relevant PingOne organization is valid, and is sufficient to support the number of PingID users.

    If the license is not valid, or the number of users required exceeds the number of users permitted by the organization’s PingOne license, the process is stopped. An audit message is included in the admin activity report in PingID. Customers should contact their support representative to extend their license if required, and then restart the connecting process.

  • New audit events are included in the admin activity report in PingID to enable Administrators to review the synchronization status and follow up in case of any possible failures.

June 6

New version of PingID integration for Windows login (version 2.10)

New PingID Integration for Windows login

Fixed STAGING-16966 PingID

Fixed an issue that was causing the Forgot your device? link to disappear from the authenticating screen, even when at least one authentication method was configured for backup authentication in the web portal, and the relevant rule action was configured in PingID policy.

May 2023

New features and improvements in PingID implemented in May 2023.

May 30

PingID User Guide standalone

Improved PingID

We’ve moved the PingID User Guide out of the PingID Administration Guide so that it is easier for end users to access. You can find it on the Read the Docs page here.You’ll also find a link to it at the end of the PingID Administration Guide.

May 22

DVORAK keyboard layout support for YubiKey (OTP)

Improved PingID

We’ve added support for the DVORAK keyboard layout when using Yubikey (OTP) devices. NOTE: The same keyboard layout used to register your device must be used when authenticating with that device.

May 18

Support for ECC algorithm with WebAuthn APIs for Windows Hello

Improved PingID

PingID now supports the ECC algorithm in TPM attestation, in addition to the RSA algorithm. NOTE: ECC public keys require Windows 11 22H2 or later.

May 3

New version of PingID Mobile app 1.36.1 (Android)

New PingID mobile app

May 2

New version of PingID desktop app 1.7.5

New PingID desktop app

April 2023

New features and improvements in PingID implemented in April 2023.

April 24

New version of PingID Mobile app 1.36

New PingID mobile app

For Android changes see Mobile app 1.36 (April 24, 2023) Android.

April 18

PingID Connector

Improved PingID

We’ve enhanced the PingID Connector to enable the user to enter their One-time Passcode (OTP) when triggering Multi-factor Authentication (MFA). It’s now possible for the user to enter a TOTP/HOTP-generated OTP when starting authentication using the Create Device Authentication endpoint.

Support for SMS and Voice calls to Kosovo

Improved PingID

We’ve added Kosovo to the list of countries that support one-time passcode SMS and Voice calls.

April 4

PingID policy Limit Push Notification rule issue

Fixed PID-13054 PingID

Fixed an issue that was preventing the Limit Push Notification rule from triggering in certain situations.

April 3

New version of PingID Mobile app 1.35

New PingID mobile app

For Android changes see Mobile app 1.35 (April 3, 2023) Android.

February 2023

New features and improvements in PingID implemented in February 2023.

February 28

Number matching authentication method

New PingID

We’ve added the ability to authenticate by displaying a number on the user’s accessing device and prompting the user to select the corresponding number in PingID mobile app.

This feature is supported on PingID mobile app 1.34 and later.

If your policy includes number matching as the sole authentication method, users running PingID mobile app 1.33 or earlier will not be able to authenticate.

Number matching can only be used for web-based authentication requests. It should not be used for CLI and text-based authentication.

February 21

Limit push notifications rule

New PingID

To reduce the likelihood of a user acknowledging a malicious push notification as part of an MFA fatigue attack, we’ve added a new rule that enables you to limit the number of push notifications the user can receive within a given time period. This rule appears under PingID policy settings and is available for Web authentication only.

For information see:

New version of PingID Integration Kit 2.24.

New PingID Integration kit for PingFederate

A new version of PingID Integration Kit 2.24 is released with a new version of PingID RADIUS PCV 3.0.3. For more information, see PingID Integration Kit 2.24 (February 21, 2023).

February 20

New version of PingID Mobile app 1.34

New PingID mobile app

February 14

New version of PingID Integration for Mac login (version 1.2)

New PingID Integration for Mac login

February 7

Versioning of PingID policies

Improved PingID

Policy collections are now assigned a version number to prevent policies from being modified simultaneously by multiple administrators. Each time the existing policies are modified, the version number is incremented. If the version number sent in an API request does not match the current version number, an error is returned. For details, see the documentation for the Web Authentication Policy API.

PingID language support

Improved PingID

PingID now supports the following additional languages:

  • Czech

  • Polish

  • Hungarian

January 2023

New features and improvements in PingID implemented in January 2023.

January 31

New version of PingID Integration Kit 2.23.

New PingID Integration kit for PingFederate

A new version of PingID Integration Kit 2.23 is released with a new version of PingID RADIUS PCV 3.0.2. For more information, see PingID Integration Kit 2.23 (January 31, 2023).

January 29

New version of PingID Mobile app 1.33

New PingID mobile app

January 23

New version of PingID desktop app 1.7.4

New PingID Desktop app

A new version of PingID desktop app 1.7.4 is released. For more information, see Desktop app 1.7.4 (January 23, 2023).

January 17

New version of PingID Integration Kit 2.22

New PingID Integration kit for PingFederate

A new version of PingID Integration Kit 2.22 is released with a new version of PingID Adapter 2.13.2. For more information, see PingID Integration Kit 2.22 (January 17, 2023).

January 9

New version of PingID Mobile app 1.32

New PingID mobile app

January 3

New version of PingID integration for Windows login (version 2.9)

New PingID Integration for Windows login

New version of PingID Integration Kit 2.21

New PingID Integration kit for PingFederate

A new version of PingID Integration Kit 2.21 is released with a new version of PingID Adapter 2.13.1. For more information, see PingID Integration Kit 2.21 (January 3, 2023).

New PingID connector flows

New PingID

Following the release of the new PingID DaVinci connector, we’ve added the following out-of-the-box flows:

For more information, see the PingID connector documentation.

December 2022

New features and improvements in PingID implemented in December 2022.

December 15

PingID connector

New PingOne

The new PingID connector is available. This connector includes an increased set capabilities and is based on the PingOne API, and replaces the previous PingID connector (now called PingID Legacy Connector). For information, see PingID connector.

User Detailed Status Reports expanded

Improved PingID

We’ve added the following new fields to theUser Detailed Status Report:

  • fidoBackupEligibility (boolean): Indicates whether the FIDO device (FIDO biometrics, or FIDO security key) supports credentials backup to the cloud.

  • fidoBackupState (boolean): Indicates whether the FIDO device credentials are backed up to the cloud.

For devices that are already paired with PingID, these fields are updated on the fly.

December 14

PingID Activity report FIDO2 metadata expanded

Improved PingID

We’ve expanded the metadata that relates to FIDO2 biometrics devices and security keys in the PingID Activity report, and improved the format in which it is presented.

December 13

New version of PingID Mobile app 1.31

New PingID mobile app

Support of PingID mobile app PIN code

New PingID

PingID now supports the use of a PIN code on the PingID mobile app. Admins can require PIN codes for devices that do not have a device PIN only, or for all devices. This feature is supported by PingID mobile app 1.31 or later. For information, see Configuring the PingID mobile app PIN.

Notify users of new PingID mobile app versions

New PingID

PingID now enables you to notify your users that a new version of PingID mobile app is available. You can make updates mandatory, or optional, and specify the minimum version from which users are notified that an update is available. This feature is supported by PingID mobile app 1.31 or later. For information, see Enabling PingID mobile app update notifications.

November 2022

New features and improvements in PingID implemented in November 2022.

November 29

New version of PingID Integration for Mac login (version 1.1.2)

New PingID Integration for Mac login

November 22

New version of PingID Integration Kit 2.20

New PingID Integration kit for PingFederate

A new version of PingID Integration Kit 2.20 is released with a new version of PingID Adapter 2.13. For more information, see PingID Integration Kit 2.20 (November 22, 2022).

November 14

User Verification discouraged

Improved PingID

To reduce friction to the user authentication flow, we’ve added the option to skip user verification. This feature is currently available to web users only. It will be available to Windows login users in a future version of Windows login.

November 13

Uploading / revoking OATH tokens with the PingID API

New PingID

A new endpoint (createorgtokens) has been added to the PingID API to allow you to upload a list of OATH tokens that can then be mapped to individual users.

There is also a new endpoint (revokeorgtokens) that can be used to revoke one or more OATH tokens that you previously uploaded for use.

For details, see the new sections added under OATH token management.

November 3

New version of PingID RADIUS PCV 3.0.1

New PingID Integration kit for PingFederate

A new version of PingID Integration Kit 2.19 is released with a new version of RADIUS PCV 3.0.1. For more information, see PingID Integration Kit 2.19 (November 3, 2022).

New version of PingID integration for Windows login - passwordless (version 1.3)

New PingID Integration for Windows login

October 2022

New features and improvements in PingID implemented in October

October 25

New version of PingID Mobile app 1.30

New PingID mobile app

September 2022

New features and improvements in PingID implemented in September 2022.

September 29

Added a second voice provider to improve reliability

Improved PingID

As part of the ongoing effort to improve the reliability of voice-based authentication, a second voice provider has been added for PingID.

September 15

New version of PingID Mobile app 1.29

New PingID mobile app

September 13

SMS service resiliency for Canada

Improved PingID

As part of the ongoing effort to improve the reliability of SMS-based authentication, a Canadian short code number is now being used for all SMS messages sent within Canada.

August 2022

New features and improvements in PingID implemented in August 2022.

August 31

Enforce PingOne FIDO policy for PingID

Improved PingID

You can now choose to enforce PingOne FIDO policy for PingID during authentication and registration flows.

This feature is only available for organizations that are using a PingID environment that is integrated with PingOne or created by PingOne.

Only the default PingOne FIDO policy is enforced. For information, see (Legacy) Configuring the FIDO2 security key for PingID. For information about PingOne FIDO policy, see the PingOne documentation on FIDO policies.

August 30

New version of PingID RADIUS PCV 3.0

New PingID Integration kit for PingFederate

A new version of PingID Integration Kit 2.18 is released with a new version of RADIUS PCV, which includes support for MS-CHAP v2, as well as other enhancements. For more information, see PingID Integration Kit 2.18 (August 30, 2022).

August 22

New version of PingID Integration for Windows login (version 2.8.4)

New PingID Integration for Windows login

August 2

Improved user experience for one-time passcode

Improved PingID

You can now send a push notification to your users, when requesting a one-time passcode (OTP). When the user taps the notification PingID mobile app opens automatically, and generates an OTP. For more information, see Configuring OTP push notifications.