PingID Administration Guide

PingID general release notes (older releases)

New features and improvements in PingID implemented prior to 2021.

July 2022

New features and improvements in PingID implemented in July 2022.

July 31

PingID reports - bypass expiration, mobile log support ID, failure reason

Improved PingID

  • PingID Admin Activity reports now include the expiration date of bypasses issued to users.

  • PingID Activity reports now include the support ID given to mobile device logs that were received.

  • If you have created subscriptions to PingID events, the information returned now includes the reason for an authentication failure.

July 28

New version of PingID Mobile app 1.28

New PingID mobile app

For iOS changes see Mobile app 1.28 (July 28, 2022) iOS.

For Android changes see Mobile app 1.28 (July 28, 2022) Android.

July 17

QR Code duration

New PingID

You can now define the number of hours for which the QR code used to register a user is valid. For details, see Configuring pairing conditions.

PingID Enrollment page

Info PingID

The legacy enrollment page is now deprecated. All customers that did not upgrade earlier have been automatically migrated to the new enrollment page. All legacy settings specific to an organization’s legacy configuration are automatically applied to the new enrollment page.

July 6

New version of PingID Integration for Mac login (version 1.1.1)

New PingID Integration for Mac login

For details, see PingID integration for Mac login 1.1.1 (July 6, 2022).

June 2022

New features and improvements in PingID implemented in June 2022.

June 28

New version of PingID integration for Windows login - passwordless (version 1.2)

New PingID Integration for Windows login

For details, see PingID integration for Windows login (passwordless) 1.2 (June 28, 2022).

June 21

New version of PingID integration for Windows login (version 2.8.3)

New PingID Integration for Windows login

For details, see PingID integration for Windows login 2.8.3 (June 21, 2022).

June 15

New version of PingID integration for Windows login (version 2.8.2)

New PingID Integration for Windows login

For details, see PingID integration for Windows login 2.8.2 (June 15, 2022).

June 12

New version of PingID Mobile app 1.27

New PingID mobile app

For iOS changes see Mobile app 1.27 (June 12, 2022) iOS.

For Android changes see Mobile app 1.27 (June 12, 2022) Android.

May 2022

New features and improvements in PingID implemented in May 2022.

May 31

New version of PingID integration for Windows login (version 2.8)

New PingID Integration for Windows login

For details, see PingID integration for Windows login 2.8 (May 31, 2022).

New version of PingID Integration for Mac login (version 1.1)

New PingID Integration for Mac login

For details, see PingID integration for Mac login 1.1 (May 31, 2022).

May 23

New version of PingID Mobile app 1.26

New PingID mobile app

For iOS changes see Mobile app 1.26 (May 23, 2022) iOS.

For Android changes see Mobile app 1.26 (May 23, 2022) Android.

May 2

New version of PingID Mobile app 1.25

New PingID mobile app

For iOS changes see Mobile app 1.25 (May 2, 2022) iOS.

For Android changes see Mobile app 1.25 (May 2, 2022) Android.

April 2022

New features and improvements in PingID implemented in April 2022.

April 27

New version of PingID Integration Kit 2.17

New PingID Integration kit for PingFederate

For details, see PingID Integration Kit 2.17 (April 27, 2022).

March 2022

New features and improvements in PingID implemented in March 2022.

March 23

New version of PingID Integration Kit 2.16

New PingID Integration kit for PingFederate

We’ve released a new version of the PingID Integration Kit. For details, see PingID Integration Kit 2.16 (March 23, 2022).

March 10

Set a daily limit for SMS and voice-based pairing requests

Improved PingID

It is now possible to include the number of daily SMS-based and voice-based pairing requests for a user in the limits that you set with Daily Used SMS or Voice Limit and Daily Unused SMS or Voice Limit. When you enable this option, the number of pairing requests is added to the number of authentication requests and the total cannot exceed the numbers that you set. See Configuring SMS and voice authentication for PingID.

March 7

Maximum time period for recent authentication rules extended to 90 days

Improved PingID

For the three time-related policy rules - recent authentication, recent authentication from office, recent authentication from company network - the maximum period that can be defined has been extended from 30 to 90 days.

January 2022

January 25

New version of PingID integration for Windows login (version 2.7)

New PingID Integration for Windows login

We’ve released a new version of PingID integration for Windows login. For details, see PingID integration for Windows login 2.7 (January 25, 2022).

January 11

Push/pull subscriptions now include device model and session ID data

Improved PingID

For push/pull subscriptions in PingOne for Enterprise, the data streamed now includes:

  • Device model

  • Session ID for authentication attempts. This ID can be used to combine information from the various events that are included in the streamed data, such as policy and success/failure status.

For more information on subscriptions, see Subscriptions.

December 2021

New features and improvements in PingID implemented in December 2021.

December 23

Authentication policies applied when accessing an application with a newly paired device

Improved PingID

In situations where users without a paired device attempted to access an application, the successful pairing allowed them to access the application without taking into account the authentication policies defined.

An option has now been added to require that the relevant authentication policies for the application be applied even in this scenario. To enable this requirement, select the option in the Enrollment section of the PingID configuration page (Enforce Policy evaluation after new device registration).

December 21

New version of PingID SSH Integration (version 4.2.0)

New PingID

We’ve released a new version of the PingID SSH Integration. For details, see PingID SSH Integration 4.2.0 (December 21, 2021).

December 16

Added a second SMS provider to improve reliability

Improved PingID

As part of the ongoing effort to improve the reliability of SMS-based authentication, a second SMS provider has been added for PingID.

December 9

Log in to your Windows machine without a password

New PingID Integration for Windows login

You can now log in to a Windows computer without having to enter a password, using the PingID mobile app. The authentication relies on Certificate-Based Authentication, but the user experience is similar to the familiar authentication process with the PingID mobile app.

For details, see Integrating PingID with Windows login (passwordless).

December 1

Sender ID for SMS messages sent to Polish mobile numbers shows PINGID

Improved PingID

To reduce delivery problems, SMS messages sent to Polish mobile numbers now use PINGID as the sender ID.

November 30, 2021

Enhancements

PingID Integration for Mac login 1.0.3

For details, see PingID integration for Mac login 1.0.3 (November 30, 2021).

November 22, 2021

Enhancements

PingID API - offlinepairing: support for external authenticator apps

It is now possible to use the API’s existing offlinepairing method to facilitate the migration of users registered with an external authenticator app, so that users do not have to manually pair the authenticator app with PingID. For details, see the API documentation for offlinepairing.

November 10, 2021

Enhancements

PingID Integration Kit 2.15

For details, see PingID Integration Kit 2.15 (November 10, 2021).

November 8, 2021

Enhancements

SMS service information & privacy policy

For our user’s convenience, we’ve updated the SMS registration screen to include information about the SMS service as well as links to our privacy policy and terms and condition.

November 2, 2021

Enhancements

Web authentication policy API

You can now use the PingID API to create and update policies for web authentication. For details, see Web Authentication Policy API.

October 18, 2021

Enhancements

Accessibility improvements

As part of our ongoing efforts to improve accessibility, we’ve made some necessary updates to the PingID registration and authentication windows.

PingID Integration Kit 2.14

For details, see PingID Integration Kit 2.14 (October 18, 2021).

October 13, 2021

Resolved issues

Ticket ID Description

STAGING-13693

When using the offlinepairing API method to pair a user via a voice number that has an extension, there were cases where a 400 server error or 500 server error was returned. This issue has been resolved.

STAGING-13694

When Maximum Allowed Devices was set to 1, API requests to add a second device for the user returned error 20549 ("user already exists"), rather than the correct message, 20562 ("user.exceeded.num.of.devices"). This issue has been resolved.

September 30, 2021

Enhancements

Adding existing PingID tenant to a new PingOne environment

When creating a PingOne environment, it is now possible to connect the new environment to an existing PingID tenant.

For more information, see Adding an existing PingID tenant to a new PingOne environment.

September 22, 2021

PingID integration for Windows login (version 2.5.2)

For details, see PingID integration for Windows login 2.5.2 (September 22, 2021).

July 28, 2021

Enhancements

Using risk level in PingID policies

It is now possible to include the risk level calculated by PingOne Protect (or a supported third-party risk service) when you define a PingID policy. MFA actions can be specified for each of the three risk levels - high, medium, and low. This feature requires version 2.11 of the PingID adapter (included in PingID Integration Kit 2.13) and a separate license for the integrated Risk service.

For more information, see Configuring a risk level rule (web policy).

PingID Integration Kit 2.13

For details, see PingID Integration Kit 2.13 (July 28, 2021).

July 13, 2021

Enhancements

PingID API - new parameter added for configuring expiration time of activation code

A new parameter, hoursUntilExpiration, has been added to the getactivationcode method to allow you to specify the number of hours the activation code should remain valid. This optional parameter can take any integer value between 1 and 336 (two weeks). If the hoursUntilExpiration parameter is not used, the activation code is valid for 48 hours.

For details, see the documentation for getactivationcode.

June 14, 2021

Resolved issues

Ticket ID Description

STAGING-12924

Due to changes made by Apple in recent versions of iOS / macOS, users authenticating with a security key on iOS / macOS are now presented with an additional dialog where they must press Continue before authenticating with the key.

June 7, 2021

Enhancements

PingID API - new parameters added for FIDO-based authentication

Two new parameters have been added to make it possible to override the default user information text that a device displays on the account selection screen.

For details, see:

June 1, 2021

Enhancements

Generation of PingID properties file

The maximum number of PingID properties files that can be generated has been increased to five.

May 26, 2021

PingID desktop app (version 1.7.2)

For details, see Desktop app 1.7.2 (May 26, 2021).

May 11, 2021

PingID SSH Integration (version 4.1.1)

For details, see PingID SSH Integration 4.1.1 (May 11, 2021).