Bypassing a user’s service
Bypass the need for a user to authenticate using their secondary authentication method.
If a user of the PingID service doesn’t have access to the mobile device that is paired with PingID, you can bypass a user’s secondary authentication for a selected duration. At the end of a limited duration, secondary authentication for the user resumes automatically.
Steps
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In the PingOne admin portal, go to Users > Users by Service.
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Click the service you want.
The filtered list displays only the selected service users.
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For a selected user, click the Expand icon to expand the user information for the service.
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Click the Edit icon, then click the Bypass toggle.
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From the list, select the duration to bypass the service.
Only global administrators can select Unlimited Time to bypass the service indefinitely. All other administrators that have bypass permissions are restricted to a maximum period of 3 days.
Learn more about the types of administrative roles available in Assigning administrator roles in the PingOne documentation.
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To enable your bypass setting, click the Bypass toggle again.
When the selected length of time has passed, authentication automatically resumes for the user.
If you select Unlimited Time, the user will never be authenticated using this authentication provider.
Result:
The bypass becomes active immediately.