PingID Administration Guide

Enabling PingID mobile app update notifications

You can choose to notify users when a new version of PingID mobile app is available. You can make it mandatory, optional, or dependent on the version that they already have installed.

After you update the configuration, a seven-day grace period begins before the system notifies users to upgrade. This delay ensures the new version is fully available in the app stores before users receive any notifications.

Following the grace period, users receive notification of all version updates through an in-app message the next time they open the application. When an update is required, the system disables lock screen authentication, forcing the user to open the app to perform the update.

About this task

If you enable updates, you can choose which type of update notifications you require per OS (iOS or Android). Choose from:

  • Required updates: Notify the user when a new version is available. The user must update to the new version to continue using PingID mobile app. The user cannot skip the update and will not be able to authenticate with PingID until they update to the latest version.

  • Optional updates: Notify the user when a new version is available. The notification includes the option to skip the update and install it at a later date.

Steps

  1. In the admin portal, go to Setup > PingID > Device & Pairing.

  2. To enable notifications when a new version of the mobile app is available, in the Version Update Notifications section, underNotify Users of Mobile Version Updates, select Enable.

    Result:

    This section provides options to configure update notifications for the PingID mobile app for iOS and Android. For each platform, you can choose whether to require the user to update the app or to inform them of an optional update.

    Screen capture showing the option to enable notifications for new mobile version updates. Checkboxes provide the option to require users to update, or to optionally update, for iOS or Android operating systems.

  3. For each OS (iOS or Android):

    1. Select the relevant checkbox to specify whether updating to the latest version is optional or required.

    2. Specify the Minimum Version from which update notifications should be sent.

    3. Click Save.